Senior Accounts Receivable Representative

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

About the Position

This position is responsible for executing and supporting senior-level collections and credit-related activities for ALS USA Group within the company’s enterprise resource program (ERP) applications. The role emphasizes timely cash collections, proactive management of customer portfolios, execution of collections strategies, and strict compliance with company finance policies.

Specific Responsibilities

• Manage and execute end-to-end collections activities a variety of complex customer accounts, in accordance with company policies and ERP controls.

• Formulate, monitor, and achieve defined collection objectives, including DSO reduction, delinquency reduction, and resolution of long-outstanding balances.

• Utilize ERP collections tools to:

  • Review aging, delinquency status, and customer risk indicators

  • Execute and track dunning activities, collection strategies, and customer communications

  • Document customer interactions, commitments to pay, and dispute statuses accurately and consistently

• Proactively engage customers to:

  • Resolve overdue balances

  • Negotiate and monitor payment plans within approved authority

  • Identify root causes of non-payment and escalate risks appropriately

• Reconcile payments received against open invoices to maintain accurate account balances.

• Resolve billing issues and disputes by working closely with project managers, clients and AR team to ensure prompt resolution and maintain positive relationships.

• Assist the AR Manager in:

  • monitoring AR aging trends of customer accounts

  • Supporting system implementations, enhancements, and UAT related to ERP, AR and collections process

  • documentation, maintenance, and continuous improvement of A/R and Collections processes, procedures, and internal controls

• Guide and support teammates in the invoicing process, sharing knowledge and best practices.

• Contribute to the streamlining and continuous improvement of invoicing to increase the overall efficiency and accuracy of the AR collections process.

• Perform other related duties as assigned by the department manager.

Required Knowledge, Skills & Abilities

• Strong knowledge of collections practices, credit risk indicators, and customer account management in a corporate environment.

• Demonstrated ability to manage complex, escalated, and high-risk customer accounts professionally and effectively.

• Excellent interpersonal, negotiation, and conflict-resolution skills.

• High level of diligence, accuracy, and attention to detail.

• Strong analytical skills with the ability to interpret aging, trends, and performance metrics.

• Proficiency with Excel (pivot tables, lookups, aging analysis).

• Ability to work under pressure, manage competing priorities, and meet tight deadlines.

• Flexibility to assist across finance departments (such as in general accounting, accounts payable or purchasing).

• Ability to accurately follow and enforce policies, procedures, and system controls.

• A positive, team-player attitude with a strong work ethic.

• Excellent English communication skills (written and verbal).

Preferred Qualifications

• Experienced in progressive AR collections in a multi-currency, multi-branch environment.

• Handling senior-level or escalated collections portfolios.

• Working knowledge of the Oracle’s AR & collections, or comparable ERP systems.

• Completed education in financial accounting or business-related courses.

Physical Demands

• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

• Ability to use and view a computer screen for up to 8 hours per day.

• Ability to communicate via telephone and e-mail without assistance.

• Manual dexterity to do repetitive tasks such as data entry.

Our Benefits Include

• An estimated hourly pay of $31.85 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.

• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)

• Additional vacation days for years of service

• Business support for education or training after 9 months with the company

• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.