Operations Service Associate

About Senior Marketing Specialists

Senior Marketing Specialists is McNerney Management Group’s independent agent brokerage division headquartered in Columbia, Missouri. Supporting thousands of agents nationwide, SMS is one of the largest insurance marketing organizations (IMOs) in the country. Everything they create and every relationship they build is fueled by a passion to help agents develop their business plan and equip them with tools and resources that increase their bottom line.

Job Summary

At Senior Marketing Specialists, an Integrity Marketing Company, we are dedicated to serving the senior market by equipping independent agents with the necessary Medicare carriers and tools to thrive. For over 35 years, we have been committed to helping independent agents and agencies succeed in the senior insurance market. Our goal is to support independent agents in becoming successful in the Senior Market, and we genuinely care about their success.

Primary Responsibilities

• Provide high-level support within the Operations Division.

• Share communication with others and organize internal systems.

• Assist with time off requests for payroll purposes.

• Perform various administrative tasks.

• Work closely with the Vice President of Operations to ensure smooth workflow within and between teams.

• Multitask within the department.

• Update and maintain agency information with strong typing skills.

• Answer questions and offer support via email, phone, and face-to-face interactions.

• Promote strong relationships through analytical problem-solving.

• Be proficient in all Microsoft Office Suite programs, particularly Outlook and Excel.

• Pay close attention to detail and manage multiple screens/browsers.

Primary Skills & Requirements

• Highly organized with great attention to detail.

• Strong desire to succeed and help others succeed.

• Proficiency in Microsoft Office Suite, especially Outlook and Excel.

• Strong typing skills.

• Ability to multitask and manage multiple screens/browsers.

• Excellent communication skills for email, phone, and face-to-face interactions.

• Analytical problem-solving skills to promote strong relationships.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.