Field Service Engineer

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. They will support the OEC equipment and Pausch Table.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

*Must be based in Detroit, MI/Northwest Ohio or surrounding areas, or be willing to relocate.

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• May include training of clinical staff on designated equipment.

Qualifications/Requirements

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.  

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Six Sigma trained/certified

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organization.

• Demonstrates an understanding of different organizational departments and functions.

• Sets high standards for quality and quantity.

• Takes initiative, acts with confidence and works under own direction.

• Makes presentations and undertakes public speaking with skill and confidence.

• Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

• Works productively in a pressurized environment.

• Adapts to changing circumstances.

• Accepts new ideas and change initiatives.

• Adapts interpersonal style to suit different people or situations.

• Works hard and puts in longer hours when it is necessary.

• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Keeps up to date with competitor information and market trends

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.