Full-Time

HR Business Partner

Sales

Posted on 9/11/2025

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement platform

Compensation Overview

$113k - $140k/yr

+ RSUs + Stock Plan

Chicago, IL, USA

Hybrid

Three days on-site per week in Chicago.

Category
People & HR (1)
Requirements
  • Experience in an HR Business Partner or similar role supporting Sales teams and leaders
  • Demonstrated leadership ability including success managing or mentoring others
  • Strong computer skills including MS Office and Google Suite applications and other relevant HR software
  • The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development for the assigned business groups
  • A true hands-on approach as well as the ability to successfully monitor the "pulse" of employees to ensure a high level of employee engagement
  • Strong project management skills; ability to lead projects at a corporate level to influence and obtain buy-in, and then drive execution and achievement of the right results
  • Strong familiarity with local, state and federal employment laws
  • Demonstrated ability to identify problems and drive appropriate solutions
  • Strong client-centric approach to the role
  • Excellent organizational and interpersonal skills
  • 5+ years of strong HR generalist experience including organizational development, employee relations, recruiting, onboarding, training, employment laws, conducting confidential investigations, and familiarity with payroll and benefit administration
  • 3+ years of experience implementing and creating HR policies and procedures that support the overall success of an organization
  • 3+ years of strong HRIS systems experience
  • 3+ years of experience identifying and recommending employee and leader development solutions
  • 3+ years of demonstrated success in creating and driving effective employee relations, retention and reward programs
Responsibilities
  • Serve as an important member and key influencer on a growing HR team.
  • With rapid changes underway, you will influence employee success as well as policy and process adoption.
  • Provide HR expertise and consulting to our teams and leaders applicable to building organizational capability and enhanced employee productivity.
  • Focus on the achievement of current and future business objectives through the development and implementation of practical, cost-effective, and proactive human resource strategy, policies and practices.
  • Provide counsel and support to sales managers for the resolution of employee performance issues, including timely development and execution of appropriate corrective action steps, including coaching, verbal / written warnings, Performance Improvement Plans and terminations.
  • Help deliver/support timely delivery of development and compliance-related training.
  • Conduct legally sound investigations based on good faith into issues involving employee misconduct and policy violations
Desired Qualifications
  • Bonus points for: Prior experience supporting large, nationally distributed exempt and non-exempt employee groups
  • Bonus points for: PHR, SPHR or SHRM-SCP certification

SpotOn provides payment processing solutions and integrated customer engagement tools tailored for small businesses such as restaurants, retail stores, and service providers. It offers an end-to-end digital platform that helps businesses get paid faster, increase revenue, and improve efficiency by unifying payments, loyalty, booking, and ordering with operational tools into one system. Transactions generate revenue for SpotOn through processing fees and subscription fees for software services, while its consumer-facing app connects customers to merchants for deals, rewards, appointments, and orders. Compared with competitors, SpotOn combines payment processing with a wide suite of engagement and business-management tools in a single, easy-to-use platform backed by 24/7 customer support. The company’s goal is to help small businesses grow by simplifying payments, boosting customer engagement, and streamlining operations.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$915M

Headquarters

San Francisco, California

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • GoTo Place can drive higher direct ordering and repeat customer engagement.
  • Popmenu integration strengthens data flow from marketing to in-store transactions.
  • Visa Direct tip payouts improve cashier retention and reduce operational friction.

What critics are saying

  • Toast, Square, and Clover compress SpotOn's differentiation with bundled restaurant software.
  • Third-party integrations signal product gaps and increase partner dependency risk.
  • AI recommendations and phone automation can fail visibly, hurting operator trust.

What makes SpotOn unique

  • Integrated restaurant stack combines POS, ordering, reservations, and labor tools.
  • 24/7 support and local service differentiate SpotOn in merchant services.
  • AI Profit Analysis turns operational data into actionable restaurant recommendations.

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Your Connections

People at SpotOn who can refer or advise you

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Technology AI Insights
Jan 29th, 2026
Loman AI Partners with SpotOn to Automate Restaurant Phone Orders

Loman AI partners with SpotOn to automate restaurant phone orders. Loman AI, a leading voice AI phone answering platform for restaurants, has partnered with SpotOn, a top restaurant technology provider, to bring AI-powered phone automation directly to SpotOn POS users. This collaboration turns a longstanding operational bottleneck the restaurant phone into a 24/7 revenue-generating channel, allowing operators to capture every opportunity while reducing front-of-house stress. Through this integration, restaurants using SpotOn can now deploy Loman's AI voice agent to manage inbound calls around the clock. The system answers calls instantly, takes orders, books reservations, securely processes payments, addresses guest inquiries, and integrates seamlessly with the restaurant's POS system. As a result, restaurants eliminate missed calls during peak hours, improve order capture rates, and ensure no revenue is lost due to understaffing or high call volumes. For SpotOn operators, the benefits are clear and substantial. They include: * 24/7 call answering with zero hold time * Automated order and reservation handling * Elimination of missed calls during busy periods * Higher inbound order capture and increased average order value * Reduced pressure on front-of-house staff * Enhanced guest experiences through consistent, instant service * Scalable handling for promotions, events, and peak hours * Seamless integration into existing workflows "The phone is still one of the biggest revenue channels in restaurants, and it's been broken for years," said Christian Wiens, Founder and CEO of Loman AI. "This partnership with SpotOn gives operators a real solution. Calls get answered instantly, orders get captured, reservations get booked, and teams can focus on hospitality instead of juggling ringing lines. It's a direct upgrade to revenue, operations, and guest experience." Moreover, this collaboration allows SpotOn restaurants to modernize their guest communication layer, scale service without increasing labor costs, and safeguard revenue during peak demand using AI automation. "Our goal is to give restaurants tech that actually makes the shift easier," said Bryan Solar, Chief Product Officer of SpotOn. "Every call is revenue on the line. With Loman, operators keep the phone from becoming a bottleneck, protect peak-hour sales, and free up the team to move faster on the floor." By integrating AI-powered voice solutions into daily operations, SpotOn restaurants can now transform customer interactions into efficient, revenue-generating opportunities, enhancing both operational efficiency and guest satisfaction.

The Associated Press
Jan 28th, 2026
Loman AI partners with SpotOn to bring 24/7 voice AI phone automation to restaurants

Loman AI, a voice AI phone answering platform for restaurants, has partnered with SpotOn, a restaurant technology company, to bring AI-powered phone automation to SpotOn POS users. The integration enables restaurants to automate inbound calls 24/7, with Loman's AI agent handling orders, reservations, payments and customer queries whilst integrating directly into point-of-sale systems. The partnership aims to eliminate missed calls during peak hours, increase order capture rates and reduce front-of-house labour pressure. Loman's system answers calls instantly with zero hold time and includes AI-driven upselling capabilities. "The phone is still one of the biggest revenue channels in restaurants, and it's been broken for years," said Christian Wiens, founder and CEO of Loman AI. SpotOn users can activate Loman immediately through their dashboard.

Financial IT
Oct 16th, 2025
SpotOn and Visa Direct Enable Fast, Seamless Payouts for Tipped Employees

SpotOn and Visa Direct enable fast, seamless payouts for tipped employees. SpotOn, the leading restaurant management system trusted by independent restaurants nationwide, today announced its collaboration with Visa, a global leader in digital payments, to implement Visa Direct. With Visa Direct integrated into SpotOn's DayCheck solution, restaurant owners can simplify tip payouts and cash flow, while employees gain rapid access to their earnings through Visa's trusted payment network, helping boost satisfaction, retention and financial control. "Independent restaurants are under pressure to do more with less, and that includes finding ways to support their teams," said Doron Friedman, Chief Innovation Officer at SpotOn. "By working with Visa to bring Visa Direct into DayCheck, we're giving operators a way to simplify tip payouts and cash flow, while empowering employees with the flexibility to access their earnings rapidly. It's a win-win that strengthens both restaurants and the people who power them." With SpotOn Teamwork and DayCheck, enabled by Visa Direct's payment capabilities, operators can skip manual calculations, cash handling, and delayed payouts. Unlike other solutions, DayCheck doesn't require prefunding (setting aside funds in advance) for qualified merchants, enabling stronger cash flow while making tip distribution faster and more transparent. Behind the scenes, Astra powers seamless, rapid payouts enabling SpotOn to move tip funds without requiring prefunding or manual cash handling. Astra's enterprise-grade payments infrastructure manages everything from initiation to settlement, with automated treasury functions that reduce operational friction and help operators elevate their employee experience. This digital-first process reduces administrative burdens for owners and helps them stand out as employers of choice.

SpotOn
Jul 7th, 2025
SpotOn Taps Amazon Web Services to Launch AI-Powered Menu Recommendation "Picked for You" Feature to Help Restaurants Boost Online Revenue

San Francisco, CA - July 7, 2025 - SpotOn, a leading restaurant management system, today announced the launch of Picked for You, a new AI-powered feature for its commission-free online ordering system, SpotOn Order.

FastCasual.com
Jun 23rd, 2025
SpotOn launches app to help independent restaurants beat third-party fees

SpotOn, a restaurant management system, has launched GoTo Place, a mobile-first ordering app designed to help independent restaurants drive direct orders, build customer loyalty and boost profits without the high commissions or competition often associated with third-party platforms.

INACTIVE