Senior Engagement Manager
Posted on 9/13/2023
Experience Level
Desired Skills
Data Analysis
Sales & Account Management
  • 5+ years of experience leading engagements that deliver enterprise-wide capability using a technology enabled service
  • 3+ years of experience supporting enterprise software deployments in an operational or client success role
  • Experience in sales/client account management
  • Nice-to-have experience working in one of the following industries: behavioral assessment, professional services, coaching, leadership development or sales
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
  • Collaborate with Product Managers and Engineers to reach a deep understanding of the product and its functions
  • Must have experience cultivating client engagements with F1000s
  • Excellent organizational, listening, and interpersonal skills
  • Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority
  • In a strategic consulting model, design and deliver enterprise-wide capability programs for Mursion clients, integrating Mursion simulations into pathways for client employees that deliver measurable behavior change that positively impacts client business outcomes
  • Synthesize data from client engagements to produce presentations that convincingly demonstrate quarterly progress against engagement goals
  • Produce reports that demonstrate how positive behavior change measures drive client business performance objectives
  • Independently own & drive client renewals and expansion initiatives through strategic account plans, relationship building and by leveraging data & insights
  • Manage and execute the full lifecycle of new client engagements, including those that are complex or have multiple stakeholders, technical onboarding of learners, project schedule, budget, and deliverables, including the design of simulation scenarios and the communication of learning outcomes
  • Ensure all projects are executed in a manner that is consistent with Standard Operating Procedures, on time and budget, and that customers and end-users are delighted with the experience
  • Grow client engagements using data from current projects to drive soft-skills improvement in client organizations
  • Improve learning outcomes through enhancements to scenario design and learning analytics
  • Create Standard Operating Procedures in partnership with Leadership
  • Identify opportunities and improve the gross margin of all project engagements without sacrificing operational quality or client learning outcomes
Desired Qualifications
  • Experience working in one of the following industries: behavioral assessment, professional services, coaching, leadership development or sales