Enterprise Technical Learning Advisor

Job Description

As a valued colleague on our Learning and Development team, you will direct, develop, and manage technical learning across Fannie Mae. You will demonstrate a high degree of expertise and experience identifying and solving technical learning challenges impacting a broad audience of varied experience and roles. You will anticipate and create scalable solutions for both existing and emerging technology that includes (but is not limited to machine learning (ML) and artificial intelligence (AI). You will support technical learning from concept and strategy through delivery, which requires blending IT / technical subject matter expertise with a solid understanding of adult learning principles, instructional / curriculum development, blended learning delivery methods, and systems to deliver training programs / solutions.

We have one opening for this job and it can be worked on a hybrid basis from our Washington, DC headquarters or our Plano, TX or Reston, VA regional centers.

THE IMPACT YOU WILL MAKE
The Enterprise Technical Learning Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Partner with leadership and subject matter experts to identify business and system knowledge and skill development needs and build creative solutions while considering internal and external resources and available funding.
• Know the Fintech business, with a deep-rooted understanding of tech stacks, to support emerging business drivers/issues, and correlate this to the development and management of learning strategies and plans and identification of specific training courses/solutions.
• Drive the formation and execution of our enterprise AI / ML learning strategy / approach.
• Provide subject matter expertise on instructional media, adult learning principles, learning management systems, eLearning development, and learning measurement to build awareness of learning touch points and bring clarity to learning roles and responsibilities.
• With consideration to the evolving business environment and the corresponding changes to Fintech knowledge and skill profiles, build effective operational approaches for training delivery that are executable with speed and agility, easily communicated, and operationally supported.
• Develop efficient processes and effective tools for multiple activities related to establishing and maintaining learning plans and delivery products.
• Demonstrate innovation in the project management and learning deliverables / solutions creation processes.
• Effectively represent Learning and Development and liaise with other internal company HR and training teams where appropriate.
• Build effective working relationships and bridges for cross-functional collaboration internal to Fannie Mae and with outside vendors (instructors, consultants, partners) as appropriate.
• Prepare and deliver clear, relevant, and influential presentations on learning strategies and plans to a variety of audiences.
• Summarize and succinctly communicate status on the development and rollout of learning initiatives to leadership and colleagues.
• Ensure FMU complies with or defines required corporate training policies and procedures including cross-functional groups.
• Enhance the learning metrics program to reflect activities and effectively identify and communicate trends.
• Contribute to the development of the appropriate resource needs into operational short- and long-term plans including annual functional budgets.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Experiences Required

• Must be IT - system savvy with 6 years’ experience working with learning and development platforms.
• Understanding and proven track record in applying adult learning principles to achieve successful outcomes from business and technical learning strategies and plans.
• Demonstrated experience leading learning initiatives related to technical training.
• Demonstrated knowledge around AI/ML concepts and impacts.
• Aptitude and drive for innovation, passion for connecting with consumers of learning and other stakeholders, consulting skills to balance and decipher customer wants vs. needs.
• Understanding and demonstration of ADDIE, SAMe and other design methodologies in addition to change management methodologies.
• Experience in contributing to large change initiatives and the practical application of blended learning solutions development principles.
• Experience in establishing business processes, producing learning and development standards, and creating executive presentations, dashboards, metrics, and summary reports.
• Prior experience in the conceptualization, strategic planning and execution of learning resources in fluid or ambiguous conditions
• Solid influencing and relationship management skills demonstrated through effective work within a matrix environment as a trusted advisor to stakeholders and leadership.
• Excellent communication skills; can describe the complex with simplicity and write conversationally. Able to adjust communication style and content to the audience.
• Bachelor’s degree or equivalent.

Desired Experiences

• Bachelor’s degree in business, education, communications, information technology, instructional design, change / transformation management or relevant performance or technical discipline is preferred.
• Master’s degree preferred.
• Demonstrated leadership capabilities, including managing and influencing key stakeholders, with 7+ years of experience consulting or managing large, scaled projects.
• Seasoned (7-10 years) of learning portfolio management experience.
• Experience working within the Fintech (or similarly regulated/complex) environment preferred.
• Experience implementing system and process solutions that impact employee performance and mobility within business functions would be a plus (including Learning Experience Platforms, Learning Record Store, Learning Vendors, etc.).