Job Description:

If you are interested in leading the strategic direction of a diverse team of tenured, Director-level Communication Consultants while also driving broader scalable, quality focused solutions and improvements across the Communication & Education (C&E) and Client & Participant Services (CAPS) organization, this role is for you!

The Role

This role manages and leads a team of Communications Consultants (CCs) who are responsible for client consulting, design and execution of benefits communication and education efforts for plan sponsors. The ideal candidate will effectively coach high-level individual contributors on strategic consultation with clients to highlight our value proposition and increase client satisfaction. This role must build positive relationships with internal business partners and influence others to provide support and assist with issues. This role requires client interaction periodically to support CCs, help resolve issues, customer concerns and compliance monitoring. The ideal candidate will bring innovative ideas to the group, be willing to try new things and lead broad-based initiatives.

• Recruiting, leading and developing a strong team; provides continuous feedback and formal reviews during quarter and year-end review cycles.

• Creating a culture that values and rewards contributions, drive, initiative, and achievement of results.

• Work collaboratively with other C&E leaders and key business partners in service of clients, participants, associates, and the firm.

• Reviewing key performance indicator metrics and trends to ensure that satisfaction, risk, and quality is effectively managed; drives action plans and holds teams accountable for results.

• Supervising registered representatives.

The Expertise and Skills You Bring

• Bachelor’s Degree – Required or equivalent with 12-15 years of experience

• 7+ years of management experience is required

• Experience in employee benefits communication and/or financial services required

• Series 7, 63 and 24 required or attained within 90 days of hire

• Strong leadership, facilitation, influencing, decision-making and team building skills

• Deep collaboration and partnership focus

• Client servicing skills and experience, including escalation management

• Change management experience

• Ability to hire, manage, coach, and develop a diverse team across multiple geographical locations

• Highly organized and able to prioritize and multi-task in a fast-paced, matrix management environment

• Excellent communication and interpersonal skills

• Ability to think strategically and advise senior leaders

The Team

The Vice President, Communications Consulting position exists within Fidelity’s Workplace Investing Communication & Education business unit. C&E provides consulting, content development, and delivery services for business partners, prospects, plan sponsors, and their participants across WI’s upper market segments. The VP drives Strategic Market client and participant satisfaction for Fidelity’s communication and education platforms, and proactively identifies and participates in critical initiatives that will positively impact Fidelity, our associates, and our clients.

Certifications:

Series 07 - FINRA, Series 24 - FINRA, Series 63 - FINRA

Category:

Communication

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.