Manager – Billing Operations

Who You Are

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading through projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions and making a practical and emotional impact on customers? Justworks has just the right opportunity for you! 

As the Manager, Billing Operations you will be integral to the success of our Benefits Billing Operations team. You will help the team grow through validation and reconciliation of reporting from our insurance carriers and will be responsible for working with our Benefits Administration, Product, Engineering, and Finance teams to provide new and existing customers with an incredible Benefits experience. You will also help identify trends and areas for improvement, and have the opportunity to implement new procedures.

Your Success Profile

What You Will Work On

• Manage a team of 3-5 professionals who are responsible for resolving benefit billing related issues, invoicing and reconciliations
• Oversee day-to-day team billing operations including:
• Manage high-level financial issues with our Partners
• Forecast and plan future volume and program growth to allow for volume of inquiries and issue resolutions to scale with Justworks’ growth
• Supervise monthly, quarterly, and yearly audits, ensuring accurate reconciliations and reporting
• Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) between Billing Operations and insurance partners
• Audit billing reconciliations and reporting to evaluate accuracy of work
• Develop new procedures for partner billing where not currently established
• Identify areas for improvement in operational processes to ensure their scalability and simplicity
• Initiate and oversee implementation of operational automations to streamline auditing efficiencies
• Maintain internal resource center regarding billing for each of Justworks insurance offerings
• Handle general management responsibilities including (but not limited to): 
• Foster a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.
• Provide regular feedback and conducting timely performance reviews
• Ensure accuracy, timeliness, and quality of the team’s work
• Hold regular 1-on-1s and leading team meetings
• Approve timecards and PTO
• Maintain working relationship between Billing Operations and Finance through regular check-ins and other established communications channels
• Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
• Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures
• Perform other related duties as assigned

How You Will Do Your Work

As a Manager, Billing Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5+ years of experience in operations, accounting, billing or healthcare revenue related fields 
• Minimum of 2 years of people and team management experience
• Strong background in account reconciliation and/or accounts receivable required
• Knowledge of benefit plans strongly preferred
• Intermediate or advanced knowledge of Excel required
• Strong project management and execution skills
• Relationship management experience
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Knowledge of SQL preferred

The base wage range for this position based in our NYC Office is targeted at $122,000.00 to $134,200.00 per year.

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