User Experience

Job Description

CapTech’s Customer Experience (CX) team seeks a UX Architect with a track record of designing sophisticated, intuitive, and impactful digital brand experiences that are informed by qualitative and quantitative user research and accessibility best practices.

Our UX Architects are passionate problem-solvers who strive to ensure alignment between user goals, behaviors, and attitudes with business objectives, while honing their craft and growing in their careers. They stay current with the latest research tools and methods for understanding user behavior, and they approach additional training in these areas with curiosity and enthusiasm. In addition, our UX Architects mentor other practitioners, overseeing their work to ensure successful delivery.

This could be the position for you if:

• You possess strong conceptual and visual communication skills, have expert knowledge of interaction design and usability principles, and can span multiple projects.
• You have a proven understanding of user research and usability testing methodologies, with strong analytic capabilities necessary to provide insights and recommendations.
• You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface and interaction design, wireframing, prototyping, and usability testing.
• You are a confident self-starter, yet able to take feedback from clients and direction from UX and Creative Directors with humility, all while collaborating closely with project teams.
• You thrive in an environment that requires strong problem-solving skills and enjoy collaborating with other interaction designers, user researchers, developers, and business system analysts.

Responsibilities may include:

• Leading the creation of personas, customer journeys, conceptual prototypes, and responsive interfaces that follow interaction design and usability best practices.
• Leading advanced design activities such as design workshops, rapid prototyping, and iterative user testing.
• Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.
• Advocating the benefits of accessible design and usability with clients and team members.
• Giving insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs.
• Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends.
• Comfort discussing scope and level of effort (LOE) with senior practice area and account team members.
• Volunteering for CX leadership opportunities, including contributing to methodologies, capabilities, approaches, and toolset. Attending and leading CX meetings and trainings. Engages in professional development and industry involvement.
• Proactively seeking to mentor others about design. Providing design oversight and art direction for visual and interaction designers.

Qualifications

• 5+ years professional experience, ideally in a consulting or agency context.
• 4-year+ degree in design, fine arts, or similar preferred.
• Proven written, verbal, conceptual, and visual communication skills.
• Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, optimization, and customer insight.
• Figma expertise is preferred, with proficiency in comparable design tools (Sketch, Adobe XD). Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Working knowledge of Agile product development lifecycles and practices is a plus.
• Familiarity with WCAG and other accessibility guidelines and standards is a plus.

Please include a link to your online portfolio with your application in order to be considered.