Full-Time
Member Experience Representative
First Entertainment Credit Union
51-200 employees
Member-focused financial services for entertainment industry
Compensation Overview
$24.58 - $30.72/hr
Mid
Hollywood, Los Angeles, CA, USA
Hybrid
This is a hybrid position, indicating that some days will require in-office presence.
- High school graduate or equivalent. Work-related experience or related college degree preferred.
- A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
- Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
- Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
- Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
- Perform other duties as assigned.
- Work-related experience or related college degree preferred.
- Prefer at least two years supervisory or lead employee experience.
First Entertainment Credit Union provides banking and financial services specifically designed for its members, primarily those in the entertainment industry, though membership is open to others. The credit union offers a variety of financial products, including term savings certificates, home equity lines of credit, debt consolidation loans, auto loans, and insurance products. They also provide investment services and emphasize financial education through free webinars and online tools like financial calculators. Unlike traditional banks, First Entertainment Credit Union focuses on member satisfaction by offering lower rates and better terms, aiming to build long-term relationships with its members.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1967
Simplify's Take
What believers are saying
- Partnerships with organizations like The Academy of Magical Arts enhance industry-specific services.
- Commitment to sustainability aligns with growing demand for green financial practices.
- Home Rewards Program adds value to members, enhancing homeownership feasibility.
What critics are saying
- Competition from digital-only banks and fintechs may erode market share.
- Entertainment industry volatility could impact members' financial stability and loan repayments.
- Increased regulatory scrutiny on ESG practices may raise compliance costs.
What makes First Entertainment Credit Union unique
- Focuses on entertainment industry, offering tailored financial products for creators and crew.
- Emphasizes financial education with webinars and seminars for informed decision-making.
- Strong community support through initiatives like Union Dues Sweepstakes and climate summit participation.
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Benefits
Health Insurance
401(k) Retirement Plan
Profit Sharing
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Professional Development Budget
Tuition Reimbursement
Wellness Program
Hybrid Work Options
Company News
HOLLYWOOD, Calif., June 3, 2025 /PRNewswire/ -- As the entertainment industry continues to transform, union and guild membership is a vital source of protection, advocacy, and community for many entertainment workers. Understanding the importance of union and guild membership, First Entertainment Credit Union launched its Union Dues Sweepstakes to support the creators and crew members who keep entertainment moving forward.Based in Hollywood but serving the needs of our members wherever they work, First Entertainment consistently seeks new and innovative ways to help its members. This latest effort helped to highlight the importance of guild participation and membership, and the winner of this sweepstakes had their union dues forgiven."We understand the financial challenges entertainment workers face," said Stephen Owen, President and CEO of First Entertainment. "That's why we're committed to practical support, like helping members stay current on dues so they can keep working. The response to our sweepstakes showed how important it is for institutions to stand behind their communities."For Robert B., a propmaker and proud member of International Alliance of Theatrical Stage Employees (IATSE) Local 44, the sweepstakes brought timely support."I love prop making and working on old buildings, but it's been a real tough couple of years," Robert shared. "[Winning the sweepstakes] has been an incredible relief."His story highlights the reality of navigating project-based work in entertainment and the value of support from organizations that understand the industry."At First Entertainment, we're proud to serve the entertainment community and its evolving needs," added Owen
HOLLYWOOD, Calif., June 2, 2025 /PRNewswire/ -- The entertainment industry doesn't just shape culture, it influences how we imagine, discuss, and ultimately build the future. As climate concerns take center stage globally, entertainment professionals are stepping up to use their platforms to champion this cause both on and off screen.In support of this momentum, First Entertainment Credit Union, the premier financial partner to creators in entertainment, is proud to join the 2025 Hollywood Climate Summit, standing in solidarity with the storytellers, crews, and changemakers driving climate action from inside the industry.Set to take place June 2nd through 4th in Los Angeles, the 2025 Hollywood Climate Summit has grown into a platform for climate advocates, artists, and entertainment professionals to collaborate on bold action. First Entertainment's support of the Hollywood Climate Summit is part of its broader commitment to supporting the causes of people who bring entertainment to life, both on set and the world they live in."At First Entertainment, we support our community by standing with them on the issues they care about," said Addie Allison, Senior Vice President and Chief Experience Officer of First Entertainment Credit Union. "Sustainability and its long-term impact matters to our members, and we're honored to support the people using their platforms to lead meaningful change."As an organization committed to environmentally sensitive business practices, First Entertainment continues to reduce its environmental impact while championing green initiatives that align with the values of its community. This focus on sustainability is part of the credit union's broader mission to foster purposeful partnerships and people-first solutions. The Hollywood Climate Summit aligns with this mission, creating space for authentic storytelling, practical skill-building, and deep cross-sector collaboration.As the entertainment industry confronts climate-related challenges, creators are increasingly asking how their work, and the companies behind them, can be part of the solution."Our members are the driving force behind entertainment and are shaping how it evolves," said Allison
When Firstent launched its Union Dues Sweepstakes, the goal was simple: highlight the importance of union and guild membership while giving back to its community.
In response to the devastating wildfires in Los Angeles, First Entertainment reinforces its commitment by giving financial support to entertainment industry guilds and community organizations for those affected HOLLYWOOD, Calif., March 5, 2025 /PRNewswire/ -- First Entertainment Credit Union, the premier financial partner for creators and below the line professionals in the entertainment industry, has made a donation of $75,000 to support individuals affected by the recent Los Angeles wildfires. These funds will provide aid to local industry organizations in their relief efforts as the community heals
Firstent also partnered with the Federal Home Loan Bank of San Francisco (FHLBank San Francisco), a member-driven cooperative helping local lenders in California, to provide these donations.