Senior Director

Your Impact

At Axon, we're not just delivering products—we're transforming how public safety agencies operate. As we expand our impact, we're seeking an innovative leader to tackle complexity head-on and turn challenges into scalable solutions that drive real-world change. Axon’s breadth of product offerings and high flexibility for meeting customer needs results in dynamic and complex customer agreements that can be challenging to implement. Your problem-solving skills, business acumen, technical expertise and industry experience will come into play as you find effective ways to enhance and scale the software deployment experience. You will be able to help Axon reach new heights by enabling faster and more effective means of deploying our offerings at scale.

What You’ll Do 

Location: Hybrid in one of our US based hubs (Atlanta, Boston, Denver, San Francisco, Scottsdale, or Seattle metro areas)
Reports to: VP, Software Services

• Owns the successful go-live and customer satisfaction for complex SaaS public safety Real Time Operations solutions (Fusus). Deploying Fusus from Axon involves installing cloud components, integrating cameras and systems like CAD, configuring user access, and training personnel to deliver a real-time intelligence platform.
• Owns and manages the discovery analysis, statements of work, product gap assessments, project planning, execution, on-site training and project close out.
• Motivates, inspires, leads and scales a rapidly growing team of 60+ people with skills in business analysis, engineering, solution architecture, integrations, and implementation across the global PSO team.
• Partners closely with Product to influence the product and tool enhancements that shorten our deployment times
• Identifies Systems Integrators and contractor to augment Axon’s service delivery operations
• Maintains a strong partnership with Sales to align on customer priorities and communicate issues and concerns as it relates to customer sentiment and help needed
• Drives the pace of deployments for Fusus by identifying scaling opportunities, and proposing new processes and or tooling
• Influences roadmap and specifications through close collaboration with Product and R&D teams.
• Collaborates with Training to optimize the delivery of content and solutions.
• Partners with functional teams across the organization to deliver high-quality desired outcomes (Hardware deployments, Technical Account Management, Finance, People Operations, and R&D).
• Partner with Finance to build a comprehensive capacity and resource model and strategy that enables flexibility and ensures we meet our SLA
• Stays current with industry best practices and competitive intel to help shape and evolve Axon’s software services organization
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency.
• Can closely monitor and report on the health of projects and agencies as it relates to SW deployments
• Establishes KPIs and tracks to ensure individual and overall organizational performance
• Builds a strong team, establishes succession plans, and provides coaching and mentorship to employees
• Identifies new ways of working and can reduce costs to increase margins
• Owns the go-to-market software services RTO pricing strategy with input from Sales and Product

What You Bring

• Bachelor's degree in business, engineering, or an applicable field
• 10+ years of experience leading SaaS deployment teams
• Powerful communicator (both oral & written)
• Demonstrated ability to influence cross-functionally to achieve results
• Demonstrated ability to work in a dynamic, fast-paced, changing environment
• Deploying new products under tight constraints. Success on the front lines of deploying solutions that require customers to change their behaviors while accommodating fixed requirements, time, and resources.
• Bring best practices from SaaS deployment to evangelize a vision for Axon.
• Excellent talent assessment and leadership skills.
• Judgment to craft a clear vision, build the processes and team, and execute to pursue that vision.
• External-facing customer skills. Demonstrated ability to interface directly with customers, professional demeanor, and ability to establish trust with customers.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Specific experience with public safety software implementations
• MBA Degree
• Relies on a systematic and analytical approach to sales growth and sales operations
• Demonstrated ability to work in a dynamic, fast-paced, changing environment
• Experience implementing new operational technologies with the sales force, including business analytics tools
• Experience with start-ups and larger companies
• Experience scaling a services org from scrappy to something large and efficient/effective
• Has successfully led a dispersed work force environment
• Extensive experience with CRM technology and strategy development using Salesforce.com
• International experience in markets such as the UK, Canada, Australia, Brazil, Spain, Italy, France, etc.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 167,025 in the lowest geographic market and USD 267,240 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.