AP AR Specialist I

About the Role

The AP/AR Specialist I is a key Customer Service position. This position is responsible for the resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or externally with Operations, Carrier Pricing, Procurement, Helpdesk, and potentially shipper/receiver facilities. This role will analyze the root cause of invoice discrepancies and work with the appropriate party to escalate the issues as needed for resolution. The successful candidate should display outstanding communication skills (consistent, professional, effective, prompt, and courteous). The individual in this role must meet or exceed Uber Freight and customer-targeted financial objectives regarding outstanding invoice issues.

What the Candidate Will Do

• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations
• Review contracts and carrier documentation to identify root cause of discrepancies
• Demonstrate knowledge of customer business practices
• Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
• Setup new customer and vendor locations in the TMS
• Gather and supply financial information to decision makers for credit limit increases
• Review shipments for necessary info in TMS
• Approve single shipment/statement invoices and send to customer
• Collaborate with internal Customers on issues affecting their account(s)
• Receive and review all invoices and documents from vendors
• Ensure that all documents have been sent to Document Manager to complete the Operations process
• Process all approved invoices in the system with documentation and send invoices to customers, and answer any questions from the Customer that may arise as a question of the invoice

Basic Qualifications

• High school diploma or GED equivalent
• 1 year of professional experience

Preferred Qualifications

• At least 1 year in Finance Accounts Payable or Receivable
• Basic knowledge of Microsoft Excel
• Proven analytical problem solving; ability to identify root cause analysis as it pertains to assigned accounts