VP – Client Partnerships

We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. 

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

The PITCH.

VaynerMedia EMEA is searching for a motivated, and highly organised person to join the Client Partnerships teamas a VP, Client Partnerships based in our London office.

You must be someone who is hands on and not afraid to roll up your sleeves, especially in these early days of establishing our presence in the market and really passionate about your people, their development and creating a culture where they can thrive.

Here’s where you come in…

• Run a portfolio of clients and be the primary point of contact for senior clients, helping to drive best-in-class client services, creative and social media expertise.
• Having regular 1-2-1’s and spending as much face time (virtually or IRL) with clients to help spot and drive incremental account opportunities.
• Partner with clients and stakeholders to truly understand their needs and the pressures on them - to develop a trusting relationship and ensure we deliver strong results. 
• Working with the EMEA MD and other VP’s to help drive consistent ways of working, team development and recruitment across the EMEA region.
• Manage your direct reports day to day development and aid their performance whilst inspiring, motivating, and mentoring your client service team making sure they fully understand the Vayner way of working and our products.
• Collaborate with the team leaders in other departments and across markets (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
• Help drive new business across EMEA, working closely with other office partners in new business to shape pitches, RFI’s etc.
• Help drive fame for our work in the region, by driving our PR and social media presence, working closely with your EMEA PR partners.
• Be the escalation point on key accounts to help guide and contribute to the development of strategic recommendations, creative ideas and deliverables when required. To start off with you may be more hands on in this role but over time as we establish more clients the day to day responsibility will pass to your account leads.
• Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital, to provide client recommendations on the proper channels and KPIs, based on brand-specific goals.
• Being commercially shrewd and responsible for delivering client monthly and annual revenue targets, training the teams around you to be accountable for their targets whilst helping to manage resource and client issues, managing up when needed to your department lead.
• Work closely with the head of delivery and finance on all scoping and resourcing, helping to develop competitive pricing strategies for this market.
• Being genuinely committed to DE&I of all kinds, shaping the office to be truly representative both in its workforce but also through the work we deliver for our clients.
• Taking the driving seat and pushing the work forward, with a relentless focus on the details.
• Keep VaynerMedia values at the core, grow relationships, have fun and participate in VaynerMedia social engagement.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Previous experience managing a portfolio of brands 
• You will have your own little black book of clients
• Resilient to change and someone who isn’t phased by pace
• Strong leadership, management and mentorship skills
• Strong interpersonal, communication and presentation skills
• Proven negotiation skills
• TTL experience, but expert in all things social with the ability to constantly bring the latest platform thinking to the table
• Hands-on experience and ownership of complex strategic and creative projects, requiring senior stakeholder management 
• Ability to recognise and solve potential problems, escalate issues or conflicts and continually evaluate project effectiveness.
• Manage overall quality of the agency output and management for the account
• Strong communication skills and an impressive attention to detail
• A cool, calm and collected approach to problem-solving
• Ability to thrive and remain agile in a fast-paced, high-pressure environment
• Strong self-awareness and people-management skills

Here’s how We Support You

We regularly review our benefits and are committed to providing a comprehensive programme for our people.

• Unlimited Holiday + 1 Day Birthday Leave
• Perkbox (online discount platform with 250 perks available)
• Journey EAP - proactive and crisis support with life concierge services
• Enhanced Parental Leave
• Unlimited Coaching sessions, which can be private and team class sessions
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free
• Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Life Assurance
• Income Protection
• Group Personal Pension

What you SHOULD KNOW about VaynerMedia

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that.

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. 

Candidates must be authorised to work in the U.K.