Critical Incident

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Location: Anywhere, Canada
Job Function: Clinical / Health
Status: Contractor

Join Our Team

Join our dedicated Critical Incident Support team at TELUS Health,  where your expertise will be pivotal in providing on-site counseling and consultation to organizations following traumatic worksite events. As an essential member of our network, you will assist clients in navigating the aftermath of incidents, delivering expert support and interventions to foster recovery and resilience. This role offers a unique chance to make a significant impact on individuals and organizations during their most critical moments.

The Impact You'll Make and What We'll Accomplish Together

Join us as an independent contractor, where your expertise will be essential in supporting your local community. Due to the nature of the service, you should be prepared to accept referrals on short notice. You will provide immediate support during unexpected workplace events such as accidents and employee deaths, and manage anticipated changes like organizational restructuring. Your role will involve offering timely assistance to frontline employees and managers through pre- and post-incident planning, briefings, and reporting. Together, we will promote community wellbeing by helping organizations maintain resilience and ensure continuity during critical moments.

Here’s How

• Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.

• Implement post-traumatic interventions, including individual debriefings and group counselling, in the event of a critical incident.

• Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is representative of the client group.

• Consult with the CI Supervisor and relevant stakeholders as needed.

Qualifications
 

Education and Training:
 

• Master’s Degree in Counselling, Psychology, Social Work, or a related field.

• Active membership with a professional college or governing board in Canada.

• Minimum five (5) years of post-master’s clinical experience.

• Completion of Critical Incident Stress Management (CISM) training or equivalent. 

Experience and Skills:
 

• Required experience in conducting group debriefing and defusing support.

• Strong interpersonal awareness and exceptional first impression skills.

• In-depth knowledge of different work environments and organizational structures.

• Flexible schedule, with the ability to accept referrals on minimal notice.

• Adaptability to various settings, including corporate and manufacturing environments.

• Prepared for unpredictable scenarios, with availability to accept referrals on short notice.

• Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions.

• Proficiency in facilitating both group and one-on-one interactions.

• Experience in supporting first responders.

• Background in either academic or practical training.

• Experience as first responders or in peer counseling.

Why Choose TELUS Health

• Positive work environment that prioritizes diversity and inclusion.

• Integration into a growing and continuously expanding professional network.

• Enhanced visibility and credibility of your professional profile.

• Flexible scheduling to manage client caseloads at your convenience.

• Access to clinical supervision, networking, and development opportunities.

• Structured semi-monthly billing & payment, including no-show/cancellation coverage.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.