Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Nursing Services
Job Summary:
All internal or external candidates must upload an updated resume in Word or PDF format. Please ensure your resume includes the start and end dates (month and year) of any relevant positions you have held.
JOB SUMMARY
This position will report directly to the CNO. This person/position is responsible for planning, organizing and supervising the nursing care, ensuring that patient care needs are met during his/her shift, and providing physicians and patients with optimal service, in a cost effective manner. The House Supervisor is expected to contribute to an environment supportive of personal and professional growth of self and others. They should exhibit dependability and coordinate individual professional practice with a focus on hospital mission, values and vision. The House Supervisor should participate as a member of the hospital management team. And must oversee the coordination of patient placement, serve as a resource to the clinical staff, and provide assistance with conflict resolution. During their assigned shift effectively coordinates the overall activity of the hospital in conjunction with the Directors of each department according to the hospital policies; procedures and protocols. They serve as a representative of Administration, and should seek assistance as necessary or indicated.
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KEY RESPONSIBILITIES
• Effective communication and ability to define issues and problems while bridging the gap for the staff and end user
• Seeks to understand colleagues’ priorities, working styles and develops relationships across all departments and areas
• Delivery of clinical practice utilizing standards of practice and in accordance with the Hospital’s Mission, Vision and Values
• Ability to work under limited supervision and to follow written and oral instructions
• Knowledge of biophysical and spiritual aspects of patient population served and of human behavior ranging from infancy to geriatrics
• Ability to demonstrate effective communication skills, empathy, and unconditional positive regard toward all patients; families and co-workers
• Compliance with organizational requirements, including policies, procedures, protocols and regulations
• Knowledge and implementation of standardized PPE regarding the prevention and transmission of infectious disease and isolation process
• Attends 85% of all department meetings and required to review and initial all department minutes
• Consistently provides accurate and complete handoff communication to any healthcare provider according to policy
• Maintain current licensure and required certification and annual education requirements
• Flexibility in schedule in order to meet the needs of the patients, community and staff
• Active participation in performance improvement to improve patient quality outcomes
• Rounding on all areas throughout shift and clinical areas every two (2) hours (Crisis intervention may alter timeliness and is a consideration, but not a pattern)
• Assess overall unit staffing needs of each patient care unit and places personnel accordingly. Takes appropriate steps to replace unanticipated vacancies and adjusts as indicated based upon patient needs
• Utilizes sound judgement in decision making to provide quality care while maintaining guidelines established by VBCH policies, procedures and protocols
• Provides input to appropriate department managers for evaluation purposes
• Makes Patient Care Services Unit Directors aware of situations occurring in their areas of responsibility to allow proper intervention when indicated
• Monitors Patient Care Services activities to identify and address resolution of patient care problems
• Performs duties of other departments after operating hours, as assigned
• Acts as a liaison between patient care services personnel and other hospital personnel or department heads
• Responds and attempts to resolve patient complaints and alerts Administrator On-Call of potential problems
• Acts as a resource person and is an effective, efficient, inter/intradepartmental communicator who assumes administrative duties during emergencies or disasters until relieved by the administrator/Chief Nursing Officer, or his/her designee
• Acts as a professional role model: adheres to the Standards of Performance, maintains a positive attitude, being visible and available, and listening effectively
• Addresses behaviors in real time and acts in accordance with policy. Counsels personnel when necessary and consults with the proper Unit Director for input as indicated
• Provides support to staff, families and significant others during code and other patient care crisis situations with the ability to maintain composure under pressure
• Procures supplies, after regular operating hours, from central sterile and material management as required and in accordance with rules
• Assists Managers, Supervisors and Directors by continuously surveying and addressing and identifying needs, problems and issues and relating to appropriate resource(s)
• Familiar with organizational functions of all units and ensures compliance with policies, regulations, JCAHO Standards, HIPAA and procedures of the hospital
• Assist clinically in all patient care areas (i.e. blood administration; stress tests; EKG’s; Admissions; Discharges; patient transport observation; medication delivery; IV skills; education)
• Promotes Teamwork among staff
• Demonstrates professional behavior with a positive outlook during peak periods of activity and other stressful situations
• Staffing meeting daily at 2P
• By Wednesday every week, address weekend coverage
• Complete staffing sheets
• Never call anyone off without notification – all area checked and confirmed for coverage
• Review competency book before assigning or moving personnel. Deliver competency paperwork to preceptor when allowing any and all training to occur
• Familiar with all codes and indicators – know your role and each team members role and expectations. Direct staff; paperwork and notifications as indicated. Remain calm and direct staff and patient care when appropriate.
• Know the rules for fire – Safety Watch - Where; Log; Frequency and reporting structure
• Know when to notify AOC; O/C lists and process; surgical team
• Call in process – must be person to person voice call (No text; No Message; No Voicemail) Must be timely. Fill out log with time and date; notify their department Director and/or Charge Nurse or O/C team member. Follow the pathway or plan to attempt to obtain coverage. Communication is 2-Way – Set expectations and direct who is calling who for coverage – maintain and direct List; Mode of Contact and Response
• Extension of Administration – Address issues as they arise; always have a witness; write-ups and/or disciplinary action in accordance with policy; always address behaviors and attitude
• Patient Satisfaction:
*Intervenes when a problem is recognized and strives to reach a satisfactory solution.
*Follows up with complaints in a timely and professional manner.
*Promotes good customer relations by treating patients and family members in professional and courteous manner and sets expectation for staff
• Leads by example and holds everyone accountable
• Thorough investigation of issues with documentation and interview data
• Willingly accepts opportunity to improve the units and correct areas in need of improvement
• Inspires, motivates and guides staff toward meeting departmental goals
TECHNICAL CAPABILITIES
Our Nursing Philosophy:
We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center’s mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.
As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing. Please see our current employee benefits offered:
- Affordable High Quality Health Plan Options
- Dental and /or vision plan
- 403 (b) retirement plan
- Paid Time off (flex PTO)
- Tuition Reimbursement and adoption assistance (maximums applied)
- Short-Long term disability
- Subsidized backup childcare
- And many more...Ask us about our current inpatient nursing supplemental Pay Program!
Achieve the Remarkable:
Learn more about VUMC Nursing:
Core Accountabilities:
* Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. * Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline. * Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team. * Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a ’working’ supervisor.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences.Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees’ effectiveness.Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
LIC-Registered Nurse - Licensure-Others
Work Experience:
Relevant Work Experience
Experience Level:
3 years
Education:
Graduate of an approved discipline specific program
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
