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Full-Time

Customer Onboarding Specialist

Confirmed live in the last 24 hours

POS Nation

POS Nation

51-200 employees

Customizable POS solutions for retail businesses

Consumer Software
Hardware

Compensation Overview

$50k - $60kAnnually

Junior

Charlotte, NC, USA

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Communications
Salesforce
Customer Service
Excel/Numbers/Sheets
Requirements
  • BA or BS degree
  • 1-2 years of work experience in customer service, software implementation, customer onboarding
  • Experience with Google Suite and Salesforce preferred but not required
  • Ability to manage multiple tasks
  • Proactive and innovative
  • Superb communication skills - written and verbal - with an understanding of situational best practices
  • Unmatched organizational skills
  • Positive attitude and empathetic
Responsibilities
  • Serve as the primary point of contact for new customers assigned
  • Manage a rotating list of assigned customers through the setup process
  • Ensure timely assistance with setup, needs analysis, installation, data import, and software training
  • Perform data imports using Excel and provided tools
  • Basic remote hardware setup and configuration
  • Be a subject matter expert on the software
  • Fully train the customer on the software
  • Collect customer feedback and suggest areas of improvement
  • Collaborate with every department to ensure tasks are completed or delegated properly
  • Manage and update customer health metrics and information in Salesforce
  • Navigate customer needs with patience and empathy
  • Get customers live and operational in a timely manner
  • Provide service our customers can brag about

POS Nation provides a customizable, plug-and-play POS software solution for small and medium-sized retail businesses, offering dedicated customer support and streamlining checkout processes. Their turnkey solution includes hardware, software, and payment processing, utilizing modern POS technologies to enhance customer satisfaction and facilitate business growth.

Company Stage

M&A

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

2001

Growth & Insights
Headcount

6 month growth

19%

1 year growth

78%

2 year growth

126%