Bilingual Care Partner
Posted on 8/28/2023
Thyme Care

51-200 employees

Oncology care management solutions
Nashville, TN, USA • Remote in USA
Experience Level
Desired Skills
Business Strategy
Business & Strategy
  • A member-first approach. You're personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred
  • Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately
  • Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow
  • Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues
  • Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup
  • Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course
  • Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important
  • A quiet working space. It's important you've worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected
  • Bilingual. You are fluent in Spanish
  • Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You're completing at least 30 calls with members each day
  • Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs
  • Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you'll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments
  • Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You're hitting your efficient metrics and quality standards
  • Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey
  • Be on the lookout to improve the experience, quality, and outcomes of our work with members