Full-Time

MGM Rewards Representative

Posted on 1/31/2025

MGM Resorts International

MGM Resorts International

Compensation Overview

$17Hourly

Junior

Las Vegas, NV, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following MGM Resorts International's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Must be 21 years of age or older
  • One (1) year of previous guest services experience
  • Knowledgeable of Player Tracking systems
  • Nevada State Gaming Registration
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
  • Capable of standing and walking for a majority of the shift
  • Able to effectively communicate in English, in both written and verbal forms
  • High school diploma, GED or educational equivalent
  • Must be able to work various shifts, including weekends and all holidays
Responsibilities
  • Explain the MGM Rewards program comprehensively, enroll guests in the program, and facilitate the redemption of guests' points and offers
  • Assist guests with inquiries, including questions about the MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), special event offers, program updates, and promote awareness of the GameSense (problem gambling program)
  • Navigate various computer systems such as Patron Management, MyVegas (where applicable), MCP, Opera, Veridoc, and GMP
  • Organize companywide promotional events like the Holiday Gift Shoppe, Cruise Giveaway, and Stay and Gift promos
  • Collaborate with VIP Services to resolve hotel reservation issues
  • Support hosts in providing discretionary MGM Rewards Point Comps
  • Assist with promotional Slot Tournaments and distribute event tickets
  • Research, redeem, and adjust Tier Credits
  • Redeem PO Offers, MyVEGAS rewards, and issue comps/FREEPLAY
  • Monitor and adjust receipts for members' non-gaming expenditures
  • Apply MGM Rewards Points to guests' hotel folios
  • Assist guests in using the mobile app
MGM Resorts International

MGM Resorts International

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INACTIVE