About the Role:

• IT Support Specialist will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other IT assets
• Performs diverse technical assistance, documents findings, and performs software maintenance duties
• Maintains, updates, and audits record-keeping systems (EX: Unleashed); documents projects, writes, and maintains user instructions.
• Oversees, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
• Participates in and/or leads the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies.
• Oversees and performs the installation, configuration, and maintenance of computers, networks, workstations, and/or other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems.
• Performs miscellaneous job-related duties as assigned.
• Proficient with various operating systems (client and server) Windows 10, macOS, Microsoft Server 2012, and above
• Demonstrate basic knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology
• Must be able to manage multiple jobs and/or processes concurrently
• 100% Hands-on Technical Customer Support
• Ability to troubleshoot Conferencing Systems

About You:

• 2+ years of experience in helpdesk position assisting end-users with IT troubleshooting and problem solving in a team setting.
• Training and experience in an IT support environment.
• General understanding of Atlassian Suite, Active Directory, Azure Active Directory, Office 365.
• Proven experience in troubleshooting.
• Foundational knowledge of networking principles.
• Exposure to compliance and security standards; basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.
• Both Microsoft Windows and Linux experience strongly preferred.
• Strong interpersonal and communication skills
• Strong organizational and time management skills

Preferred Additional Qualifications:

• Associates degree in Computer Science, Information Technology, related field of study, or equivalent.