Senior Specialist

S’more about the team

As the Senior Specialist, Payments at HelloFresh, you will join a cross-functional team reporting to the Manager, Payments of Global Payments. You will be working with local stakeholders to assist in building and managing HelloFresh’s payments strategy and execution. You will support our team with the full payments lifecycle, including processing, fraud detection & mitigation, chargeback & refund management, payments analytics, tools & systems infrastructure, innovation in invoicing and billing, and more. You will drive projects, identify business opportunities, advise senior management, and build a world-class payment infrastructure.

The Global Payments team at HelloFresh is responsible for processing payments periodically as a subscription business, ensuring customers are able to pay seamlessly with their preferred payment method, and managing customer profitability at a company level by various retention based initiatives.

Lettuce share what this role will be responsible for

• Lead initiatives with cross-functional teams including finance, marketing, and customer operations to improve the efficiency of our payments processing platform, customer experience, and settlement reconciliation
• Present analysis of daily, weekly, and monthly payments metrics (retry analysis, decline rate/reason analysis, fraud rate/reason analysis) to inform overall strategy to local stakeholders
• Understand and execute on payments infrastructure of local operations (payment runs, cut offs, etc) with ability to lead projects to optimize functions
• Main escalation point across teams (customer care and legal) in addition to speaking to the situation at hand with little guidance from management while exercising best judgement of root-cause analysis and conflict resolution
• Manages different verticals and brands within HelloFresh portfolio 
• Assist with Payments Operations across all verticals in US and Canada
• All other duties as assigned. 

Sound a-peeling? Here’s what we’re looking for

• A critical thinker—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. You have the ability to break down complex, unstructured problems into components of impact and derive quantifiable action items
• Detail-oriented—careful and thorough in accomplishing tasks, ensuring that one’s own and others’ work and information are complete and accurate
• Experienced with communicating constructively the results of your analyses to various stakeholders at all levels
• 2+ years of professional experience, preferably at a payments or financial services company
• Familiarity with payments-related data, an understanding of the entire payments lifecycle for credit/debit cards, PayPal, and mobile payments
• Ability to analyze raw data, draw conclusions, and develop actionable recommendations
• Experience extracting and transforming data from structured databases such as MySQL, PostgreSQL, etc.
• Experience with a Data Visualization tool such as Tableau
• Strong GoogleSheets and Excel skills

Let’s cut to the cheese, this is why you’ll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box
• Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.
• Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.