Full-Time
Digital Customer Success Manager
Confirmed live in the last 24 hours
LogRocket
501-1,000 employees
Analytics platform for monitoring web applications
Entry, Junior
Boston, MA, USA
Hybrid position based in Boston, MA.
- 1+ years experience in Sales or Sales Development, or Customer Success experience
- Ability to manage and maintain a high volume of customers
- Experience owning onboarding, retention/churn, renewals, and upsells
- You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
- Proactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams
- Partner with Account Managers to expand relationships across teams and applications that grow revenue and expand executive relationships
- You have a strong track record of consistently achieving over goal
- A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings
- Partner with the sales team to ensure a smooth transition and onboarding experience
- Collaborate cross-functionally with internal teams such as engineering, sales, account management, product, and support
- A strong communicator with excellent attention to detail
- Interested in getting a foot into the CS world with growth opportunities
- Love for start-ups is a must!
- Manage and maintain a high volume of customers
- Own onboarding, retention/churn, renewals, and upsells
- Demonstrate, train, and help clients get value from your solution
- Act as an advisor to customers to ensure they’re adopting and leveraging your solution
- Partner with Account Managers to expand relationships and grow revenue
- Achieve over goal consistently
- Lead product and use case specific trainings
- Ensure a smooth transition and onboarding experience with the sales team
- Collaborate with internal teams such as engineering, sales, account management, product, and support
LogRocket provides an analytics platform that helps improve user experiences by monitoring and debugging web applications in real-time. The platform allows product teams, developers, and customer success managers to track user behavior, identify issues, and enhance application performance. LogRocket operates on a subscription model, offering different pricing tiers based on the features and support needed by its clients. What sets LogRocket apart from its competitors is its focus on real-time monitoring and the ability to provide detailed insights into user interactions, which helps teams create smoother user experiences. The company's goal is to ensure that every web experience is as seamless and effective as possible.
Company Stage
Series C
Total Funding
$53.5M
Headquarters
Boston, Massachusetts
Founded
2016
6 month growth
↑ 2%1 year growth
↑ 29%2 year growth
↑ 104%
Simplify's Take
What believers are saying
- The $25 million Series C funding from Delta-V Capital and Battery Ventures provides significant financial backing for future growth and innovation.
- The introduction of advanced features like Conditional Recording and Galileo AI positions LogRocket as a leader in the digital experience analytics space.
- LogRocket's continuous development of new tools and features, such as Valibot and ExpansionPanel widgets, demonstrates a strong commitment to innovation and staying ahead of industry trends.
What critics are saying
- The competitive landscape for digital experience analytics is intense, with numerous established players potentially overshadowing LogRocket.
- Rapid expansion and the introduction of multiple new features may lead to integration challenges and potential technical debt.
What makes LogRocket unique
- LogRocket's Galileo AI enriches customer feedback data by integrating with Qualtrics and other voice of customer solutions, providing deeper insights into customer sentiment.
- The Conditional Recording feature leverages machine learning to capture granular experience data based on user-defined conditions, setting it apart from traditional monitoring tools.
- LogRocket's focus on both web and mobile app monitoring, including the recent launch of LogRocket Mobile, offers a comprehensive solution for digital experience analytics.
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Benefits
Flexible Work Hours - Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
Stock Options - Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building.
Health, Dental & Vision Coverage - Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options.
Unlimited PTO - Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge.
Parental Leave - Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home.
Learning & Development - We know how important career growth is, so we offer a yearly $500 stipend to help support continued development throughout your journey.
Lunch & Snacks - Free catered lunches three days a week plus unlimited snacks and cold brew in our office.
Social Activities - Being remote has not stopped us from hosting fun events. From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships.
401(k) - Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.