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Full-Time

Treatment Sales

South

Posted on 6/18/2024

Xylem

Xylem

5,001-10,000 employees

Water technology solutions for sustainability

Industrial & Manufacturing
Data & Analytics
Energy

Mid, Senior

Basingstoke, UK + 3 more

More locations: Harlow, UK | Cambridge, UK | Nottingham, UK

Category
Field Sales
Sales & Account Management
Required Skills
Sales
Communications
Management
Word/Pages/Docs
Marketing
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Commercial sales, field service, business development, and/or related experience
  • Experience in the Industrial, Water, or Wastewater industries ideal
  • Superior customer service, interpersonal, and presentation skills is a must.
  • Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
  • Treatment equipment knowledge & experience is preferred.
  • Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end-user and/or engineering communities.
  • Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms
Responsibilities
  • This role will take a targeted approach to all Municipal Treatment operational spend and opportunities across the Southern UK region.
  • Achieve sales targets through both customer and internal engagement, Value Selling and Opportunity Management.
  • Manage the sales process from initial inquiry to purchase order.
  • Communicate clearly and efficiently with all other departments within the company to ensure that sales leads are followed up and that quotations and orders are accurately detailed to ensure business growth.
  • Prepare and assist with various reporting, including sales audits, forecasting, business performance monthly, quarterly and annually.
  • Support with providing, both internal and external customer inquiries, (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
  • Promote and sell Preventative Maintenance Agreements for all Xylem Treatment works brands.
  • Lead all Treatment AM & S commercial activities within the regional area to provide customers with solutions to achieve the lowest cost of equipment ownership.
  • Manage and maintain close customer relationships by maintaining regular communication through external meetings, site visits and other methods to capture and respond to customer needs.
  • Proactively pursue business through the execution of system Health Checks (condition audits) within the Treatment installed base.
  • Identify and manage health checks with a target of securing orders regarding retrofits of pull through equipment opportunities to replace existing Xylem and competitor systems, parts replacement & service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.)
  • Gather Voice of Customer (VOC) and capitalise on the knowledge to identify sales opportunities and business growth.
  • Promote new products and services to increase Aftermarket sales orders and revenue in order to meet targets and deliver growth.
  • Promote current products and services to increase Aftermarket sales revenue, orders, customer inquiry, and quote follow-up, all while optimizing growth.
  • Provide all necessary technical and commercial support to customers with support of other Xylem teams.
  • To be available to travel away from home and overnights stays where and when needed to cover needs of Treatment works installation base in Region and other regions from time to time.
  • Collaborate with other Xylem Sales Teams and Marketing to map competitive landscape and strategies of any 3rd party suppliers with an objective of developing counter measures to win back customers and achieve business growth.
  • Liaise with other Xylem branded UK Sales Teams.
  • Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales management & operations teams.
  • Monitor the Treatment databases and develop client communication plans for mapping specific site needs and requirements.
  • Undertake any ad hoc projects as required by the reporting manager.
  • To undertake any Product, Technical or Business-related training that is deemed necessary for personal development and business growth.

Xylem develops solutions to address global water challenges using smart technology. The company provides hardware like water pumps and treatment systems, as well as software for hydrographic applications, serving clients such as municipalities and industrial businesses. Xylem stands out by combining both hardware and software offerings while focusing on sustainability and long-term contracts. Its goal is to ensure water security and improve water quality in an eco-friendly manner.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Significant investments from firms like Jennison Associates LLC and SageView Advisory Group LLC indicate strong market confidence in Xylem's growth potential.
  • Innovative projects like Reuse Brew demonstrate Xylem's leadership in sustainable water management, potentially attracting more eco-conscious clients and partners.
  • Recognition through awards for sustainability excellence enhances Xylem's reputation as a leader in the water technology sector, which can boost employee morale and attract top talent.

What critics are saying

  • The complexity of managing both hardware and software solutions could lead to operational inefficiencies and increased costs.
  • Dependence on long-term contracts with municipalities and industrial clients may expose Xylem to financial risks if these clients face budget cuts or economic downturns.

What makes Xylem unique

  • Xylem's dual focus on both hardware and software solutions, including advanced water pumps and hydrographic software, sets it apart from competitors who may specialize in only one area.
  • The company's commitment to sustainability and innovative projects like Reuse Brew highlight its proactive approach to addressing global water challenges, unlike competitors who may not prioritize eco-friendly solutions.
  • Xylem's long-term contracts with municipalities and industrial clients provide a steady revenue stream, offering financial stability that many competitors lack.

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE