Full-Time

Customer Service Team Lead

Industrial Supply

Posted on 11/15/2024

SunSource

SunSource

1,001-5,000 employees

Distributes fluid power components and systems

Automotive & Transportation
Industrial & Manufacturing

Senior

Houston, TX, USA

Position requires onsite presence in Houston, TX.

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • 5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
  • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
  • Knowledge of industrial/hydraulic hose and gasket industry preferred.
  • High school diploma or equivalent.
  • Some college is preferred.
Responsibilities
  • Sell industrial and hydraulic hose and gasket products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • Monitor fellow CSRs workflow and re-distributing if necessary
  • Review and approve pricing/margin on quotes and sales orders.

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities. By focusing on customer service and technical support, SunSource helps clients reduce maintenance costs and improve productivity. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring tailored solutions for customers. The company's goal is to provide high-quality products and services that drive growth and meet customer needs.

Company Stage

N/A

Total Funding

N/A

Headquarters

Windsor, California

Founded

2001

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at SunSource offers the opportunity to be at the forefront of the renewable energy revolution.
  • Employees can contribute to meaningful projects that have a positive impact on the environment.
  • The company's commitment to sustainability and innovation provides a dynamic and forward-thinking work environment.

What critics are saying

  • The renewable energy sector is highly competitive, requiring constant innovation to stay ahead.
  • Regulatory changes and government policies can significantly impact the company's operations and profitability.

What makes SunSource unique

  • SunSource's unique approach to renewable energy solutions sets it apart from traditional energy companies.
  • Their focus on sustainable and eco-friendly technologies provides a competitive edge in the growing green energy market.
  • SunSource's innovative use of solar and wind energy technologies distinguishes it from competitors relying on conventional energy sources.

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