Manager – Medicare Programs Operations

The Manager, Medicare Programs Operations is responsible for the day-to-day operational oversight of government-sponsored health insurance programs, such as Medicare Advantage (MA), Medicare Supplement (MS) and Prescription Drug Plans (PDP). This role ensures operational excellence, regulatory compliance, and effective vendor and interdepartmental coordination. The manager will drive performance across enrollment, claims, customer service, and other functional areas, while ensuring adherence to CMS requirements and company policies.

** This position is eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Trust: Work for one of the most trusted companies in Kansas
• Stability: 80 years of commitment, compassion and community

Compensation

$99,440 - $124,300

Exempt Grade 17

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.  All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What you’ll do

• Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development.  Maintaining accurate records of all hiring, firing and disciplinary actions.
• Oversee day-to-day operations of the MA, MS, and PDP lines of business, including sales, marketing, enrollment/membership, finance, provider network, claims, medical management, customer service, appeals & grievances.
• Ensure operational compliance with CMS regulations and internal policies, to include annual changes in regulation.
• Analyze market trends and understand environmental pressures to help inform decisions and goals in the Medicare market.
• Maintain operational documentation, including SOPs and management controls for government programs.
• Directly liaise with federal regulators and ensure implementation of compliant processes.
• Manage vendors supporting our Medicare programs, to include monitoring vendor performance to ensure contractual obligations and CMS standards are met.
• Work in collaboration with compliance to address external vendors or internal partners when CMS metrics are not being met.
• Participate in audits and CMS evaluations, ensuring annual readiness and timely issue resolution.
• Coordinate with internal teams such as sales, marketing, customer service, finance, provider relations, medical management and compliance to support operational goals.
• Assist in development of strategic goals and alignment of those to the planning and execution of operational goals.
• Develop and manage the MA operational budget.

Knowledge/Skills/Abilities

• Strong leadership, analytical, and communication skills.
• Ability to drive cross-functional collaboration.
• Deep understanding of Medicare operations and compliance standards.
• Strategic thinking with ability to implement practical solutions.

What you need

• Bachelor's degree, preferably in Business Administration, Economics or Public Health.  In lieu of a degree, 3 years in the health care delivery industry.
• 3 years of leadership experience.
• Extensive knowledge of Medicare Advantage and Prescription Drug Plan regulations.
• Preferred: Experience with operations, CMS policy interpretation, and government relations.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 5% 401(k) plan matching
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.