Solution Architect

We are:

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.

The Work:

We are seeking an experienced Solution Architect with deep expertise in PTC Service Lifecycle Management (SLM) and Arbortext to join our team. In this role, you will serve as the primary technical authority for service information systems, bridging the gap between engineering, service operations, and technical publications teams. You will design and implement end-to-end solutions that streamline how service content is created, managed, delivered, and consumed across the product lifecycle.

Key Responsibilities

• Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules

• Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for the production of technical documentation (maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications)

• Define SGML/XML schemas, DTDs, and stylesheets (FOSI/XSL-FO) to support structured content authoring aligned with standards such as S1000D, ASD STE100, or ATA iSpec 2200 as applicable

• Collaborate with customers and internal stakeholders to gather requirements, document as-is processes, and design future-state architectures that optimize service content workflows

• Lead and guide integration efforts between PTC SLM/Arbortext and adjacent enterprise systems (ERP, PLM, CRM, PDM/Windchill)

• Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms

• Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices

• Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to both technical and executive audiences

• Support pre-sales activities, including demos, proof-of-concept builds, and RFP/RFI responses

Travel Requirements:

Travel is required for this role and could vary up to 75%

Here's what you need:

• 5+ years of experience in technical solutions architecture, with at least 2 years hands-on with PTC Service Lifecycle Management and/or Arbortext

• 1+ year experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity

• 1+ year experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate degree, must have a minimum of 6 years’ work experience)

Bonus Points If:

• Strong working knowledge of XML/SGML authoring, DTD/schema development, and stylesheet customization (XSL-FO, FOSI)

• Familiarity with technical documentation standards (S1000D, ATA, DITA) and their implementation within Arbortext environments

• Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms via REST/SOAP APIs

• Excellent communication skills — able to translate complex technical architectures into clear guidance for non-technical stakeholders

• PTC certification in Windchill, Service Lifecycle Management, or Arbortext

• Experience with Servigistics or PTC Service Parts Management for parts catalog and inventory optimization

• Knowledge of Creo Illustrate or IsoDraw for technical illustration and 3D-to-2D figure workflows

• Exposure to digital twin concepts and how they intersect with service information delivery

• Experience in aerospace, defense, industrial equipment, automotive, or medical device industries where regulatory compliance shapes documentation requirements

• Familiarity with Agile/SAFe delivery methodologies

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/22/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $94,400 to $293,800
Colorado $94,400 to $253,800
Connecticut $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maine $80,400 to $216,200
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York $87,400 to $293,800
New Jersey $100,500 to $293,800
Ohio $87,400 to $235,000
Virginia $87,400 to $270,300
Washington $100,500 to $270,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.