Assistant Manager
Posted on 3/22/2024
Club Monaco

1,001-5,000 employees

Creates classic, effortless, and versatile clothing
Company Overview
Club Monaco stands out for its commitment to creating classic, effortless, and versatile pieces, focusing on the details of texture, form, fabric, and design, which reflects a strong culture of craftsmanship and customer-centricity. The company's competitive advantage lies in its "better basics" philosophy, which fills a unique niche in the market for high-quality, timeless fashion. Additionally, Club Monaco demonstrates industry leadership through its customer-friendly policies, such as free shipping on orders over $99, showing a dedication to customer satisfaction and convenience.
Consumer Goods

Company Stage


Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

White Plains, NY, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success Management
Strategic Account Management
  • Minimum of 5 years retail management experience
  • Computer proficiency with MS Office; Outlook, Excel, Word
  • Excellent interpersonal skills supporting a team environment
  • Excellent English communication - verbal and written
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • Transferability an asset and increases future opportunity on promotability
  • Areas indicating leadership skills such as volunteer work
  • Must be able to work shift standing and walking and be able to lift approx. 30 lbs.
  • Required to travel remote areas for business meetings
  • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
  • Create and foster a database of Club Monaco customers
  • Provide unsurpassed customer service at all times
  • Brainstorm ideas with management to generate business for store location
  • Partner with store management team and district manager to execute store events
  • Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
  • Lead Product Knowledge and Sales DOR (division of responsibility) for store team, and conduct monthly trainings with team.
  • Tracks Sales performance to keep the team accountable.
  • Communicate product and customer feedback to managers Will also assist the SM or GM with the following areas: PK, Sales & Service
  • Responsible for opening and closing the store on designated shifts
  • Ensure monitoring and execution of daily payroll goals
  • Assume Store Manager responsibilities in his or her absence
  • Organize schedules for keyholders and stylists.
  • Achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
  • Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results
  • Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
  • Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
  • Ensures disciplined control of all store expenses
  • To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
  • Encourages empowerment, reinforces ownership and leads a positive work environment
  • Ensures management and service associates clearly understand and meet job expectations
  • Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
  • Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
  • Models and coaches selling service as well as other skills
  • Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
  • Inventory Management and Marketing
  • To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
  • Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
  • Assesses and reacts to opportunities provided by competition
  • Ensures operational integrity in routines and practices in how the store works
  • Trains managers and service associates in inventory management and supervises physical inventory count
  • Trains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Visual Presentation/Store Maintenance
  • To ensure the Brand Integrity of the company is reflected to customer
  • Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
  • Ensures store works to merchandising/flip calendars
  • Ensures store meets visual merchandising and maintenance standards Policy & Procedures
  • To contribute to the success of the Company’s growth and securing of our assets through implementation of effective Loss Prevention methods and policies and procedures
  • Monitors the application of policies and procedures
  • Models accurate and appropriate knowledge and use of policies and procedures
  • Regular follow up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service level
  • Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made Leadership Attributes
  • To contribute to the building of a customer service driven Company through leadership skills and personal attributes
  • Store Opening/Closing
  • Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close store they are responsible for finding replacement staff and must immediately inform DM/RM.
  • Open availability is required for this role including weekends.