General Manager

Job Description

The General Manager (GM) position is responsible for the overall performance of operations at this location. Reporting to the Senior Director.

This position directly manages a team of both support and operations, focused on efficiency of day-to-day operations, cost reductions, key programs and capital projects affecting the building, and general management of all processing duties.  Developing the team to create a strong culture of growth and learning is critical to the GM role—enforcing Nordstrom’s position in the community as the employer of choice.

This is a leadership position that requires a combination of focus and flexibility, as well as a willingness to play an active role in the management of our supply chain network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and efficiency at scale.

A day in the life...

·       Strategic in nature and is the functional leader of the building (~500+ total employees). This level of management takes a leading, deciding, driving and integrating approach to managing the organization. 

·       Supports Managers across all shifts ( 7 day/week operation )—responsible for all processing functional areas in achieving our customer promise through goals of safety, team and results

·       Drives recruiting, training and development of managers and employees—including partnering with key support functions to ensure short and long term plans are defined and executed

·       Drives effective communication across processing areas to ensure building alignment to goals and key initiatives, including driving change management and adoption across teams

·       Participates as key stakeholder in building level process, capital or other improvement projects; serves as a subject matter expert on network-wide improvement/efficiency programs

·       Partners with Seattle/Corporate teams as necessary to make recommendations that involve resource allocation and competing priorities

·       Responsible for achieving defined operational metrics

·       Plans programs to achieve high-level business objectives established by top-level management. 

·       Achieves expense objectives within assigned area

·       Lead and promote LEAN philosophy across all production areas to ensure continuous improvement in processes and procedures

You own this if you have...

·       A minimum of 10+ years of Supply Chain leadership experience in Fulfillment or similar environment. 

·       Graduate-level degree in related discipline a plus.

·       Proven track record of leading a large Fulfillment/eComm site and leading/supporting over ~500+ employees

·       Demonstrated capability in managing large teams, in verbal and written communications skills and in creating effective relationships to influence and collaborate.

·       Prior experience in implementing and leading/sponsoring Lean initiatives as part of continuous improvements

·       Strong belief and experience in data-driven decision making 

·       Proven ability to build effective teams and lead through influence and collaboration

·       Ability to develop reliable, cost effective systems and procedures

·       Demonstrated success at identifying, developing and retaining quality talent

·       Ability to relocate for future growth mobility to other Supply Chain locations

·       Bilingual, Spanish language skill preferred

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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