Operations Control Manager

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.

From young professionals looking to buy their first home to seasoned investors looking to leave a legacy, our clients have a variety of financial goals and timelines. 

As an Operations Control Manager at Nutmeg, a J.P. Morgan company, you will be at the heart of this venture, focused on getting smart ideas into the hands of our clients. We're looking for people who have a curious mindset, thrive in collaborative environments, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. 

More about Nutmeg 

Nutmeg is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. 

Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers/ Our clients can now benefit from the wisdom and resources of one of the world's most experienced investment houses. We've also integrated our investment offering into Chase UK's digital banking app. 

Job Responsibilities

• Assisting in the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
• Collaborating and building relationships with Nutmeg business stakeholders to identify potential risks associated with new and existing products in managed investment, and developing strategies to mitigate these risks.
• Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitoring and evaluating the effectiveness of existing controls and recommending improvements as necessary.
• Providing training and guidance to staff on control processes and risk management practices, fostering a proactive risk management culture across ICB.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, and technology control functions to further establish and maintain business relationship loops.
• Supporting consistent and rigorous operational risk practices and control programs (including control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
• Reviewing, analyzing, and managing program-related data (e.g., KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
• Contributing to cross-departmental initiatives (e.g., awareness programs, risk expos, trainings, etc.).

Required Qualifications, Capabilities, and Skills

• Relevant experience in Operational Risk Management gained through working within Product, Controls, Compliance, or Audit within a large financial institution, regulator, consulting firm, and/or retail investments manager.
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks.
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
• Experience in partnering with business and other stakeholders to manage remediation of operational risk-related issues.
• Experience in process mapping.
• Effective time management and prioritization skills.
• Detail-oriented with a high level of accuracy and integrity.
• Comfortable working in an agile and evolving environment.
• Passion to grow as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred Qualifications, Capabilities, and Skills

• Experience using any of the following is a plus: JIRA, Confluence, Alteryx, or CORE.
• Knowledge of Wealth Management processes, regulations, and risk.
• Understanding of investment management products.
• Relevant Bachelor’s degree preferred but not required.

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