Full-Time

Enterprise Customer Success Manager

Confirmed live in the last 24 hours

Overjet

Overjet

201-500 employees

AI solutions for dental care efficiency

AI & Machine Learning
Healthcare

Senior

Boston, MA, USA + 2 more

More locations: San Mateo, CA, USA | New York, NY, USA

Hybrid workplace requiring in-office attendance on Tuesdays and Wednesdays.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Overjet's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of experience in customer success in SAAS or similar product
  • Previous Experience with renewals
  • Excellent communication and interpersonal skills
  • Bachelor’s degree or extensive experience
  • Experience in Management Consulting
  • Excitement to learn about artificial intelligence, insurance, dentistry, and technology
  • Strong work ethic and hustle to achieve results in a high-growth startup environment
Responsibilities
  • Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
  • Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
  • Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
  • Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
  • Plan account expansion initiatives and targeted campaigns for accounts with lower usage
  • Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
  • Employ the total office concept, ensuring every member of the dental office staff is engaged
  • Upsell new modules and software additions to existing customers.
Desired Qualifications
  • Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling staff to concentrate on more complex claims. Overjet differentiates itself by specifically targeting the dental sector and providing tailored AI solutions that improve both clinical care and administrative efficiency. The goal of Overjet is to create a future where dental care is more precise, efficient, and centered around patient needs.

Company Size

201-500

Company Stage

Series C

Total Funding

$127M

Headquarters

Cambridge, Massachusetts

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Overjet raised $53.2 million in Series C funding, the largest in dental AI.
  • AI integration with teledentistry expands Overjet's market reach and service capabilities.
  • AI-driven predictive analytics enhance Overjet's Clinical Intelligence Platform.

What critics are saying

  • Emerging dental AI startups pose a threat to Overjet's market dominance.
  • Rapid AI advancements could render Overjet's current offerings obsolete.
  • Data privacy concerns may arise as Overjet expands its AI capabilities.

What makes Overjet unique

  • Overjet is the first FDA-cleared AI technology for dental pathologies.
  • Overjet's AI platforms cater to both dental providers and insurance payers.
  • Overjet for Kids is the only FDA-cleared AI for pediatric tooth decay detection.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Flexible Time Off

Hybrid Work Options

Work from Home Stipend

Annual Learning and Development Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

2%
Overjet
Oct 30th, 2024
Overjet Named to TIME Best Inventions of 2024

And this year, Overjet Limited is very proud to announce that Overjet has been named one of the TIME Best Inventions of 2024!

Overjet
Aug 6th, 2024
Overjet Launches the First DSO Analytics Suite Powered by AI

Overjet launches the first DSO Analytics suite powered by AI.

Western University
May 14th, 2024
WesternU College of Dental Medicine becomes first axiUm-MiPACS dental school to partner with Overjet

Western University of Health Sciences' College of Dental Medicine (CDM) is partnering with Overjet, the world-leader in dental artificial intelligence, to bring its FDA-cleared AI platform to the College's patient care and clinical education programs.

Yahoo Finance
Apr 2nd, 2024
Cordental Group Launches Overjet Ai To Help Its Practices Stand Out

CORDENTAL rolls out Overjet's AI platform to every practice it supports — empowering them to give patients a superior standard of dental care.CINCINNATI, April 2, 2024 /PRNewswire/ -- CORDENTAL Group today announced its exclusive partnership with Overjet: the world-leader in dental AI. The dental support organization (DSO) will provide Overjet's FDA-cleared technology to all 42 of its affiliated practices, so they can consistently deliver the highest possible level of care.Top DSOs like CORDENTAL use Overjet to provide the cutting edge of dental care."Overjet's AI helps our doctors make the best decisions for our patients," said Steven Jones, Co-Founder and Chief Growth Officer of CORDENTAL. "Furthermore, it improves the treatment planning process and enhances patient education, leading to higher patient acceptance through the visualization of findings. We feel Overjet has augmented the clinical care our clinicians provide to our patients and will lead to better outcomes for our patients over time. And for us as a leading dental support organization, that makes sound business sense."One of CORDENTAL's founding principles is "optimize": supplying its dental practices with the gold standard of administrative support and technology. With Overjet, these practices can now immediately demonstrate to patients that they're receiving optimal care — from detecting diseases in their X-rays, to educating them about their oral health

PR Newswire
Mar 13th, 2024
Introducing Overjet For Kids: Dental Ai That Parents Need

Overjet for Kids helps pediatric dentists more accurately detect tooth decay — and gives parents a deeper understanding of their children's oral health.BOSTON, March 13, 2024 /PRNewswire/ -- Overjet , the world-leader in dental AI, today announced the launch of Overjet for Kids: the new standard of dental care for kids. It is the only technology cleared by the U.S. Food and Drug Administration (FDA) to detect, outline, and quantify tooth decay in children ages 4 and above, a critical time to prevent future problems.100% of dentists were more accurate in detecting cavities when using Overjet for Kids. Post this Overjet for Kids is the new standard of pediatric dental careOverjet for Kids helps pediatric dentists build a lifetime of trust with patients — by catching subtle tooth decay in X-rays before children feel pain, and by better explaining their recommendations to parents. In a rigorous clinical study conducted for the FDA, 100% of dentists were more accurate in detecting cavities when using Overjet for Kids, compared to their evaluations without it. The AI is trained to analyze both primary and permanent teeth, which allows Overjet to highlight its findings with colorful outlines that kids and parents can understand."Every parent wants to be confident that their child is getting the world's best dental care," said Dr

Orthodontic Products
Mar 6th, 2024
Overjet Raises $53 Million From Series C Investment Round

Dental AI provider, Overjet, announced a $53.2 million Series C round of investment led by March Capital, with participation from General Catalyst, Insight Partners, E14 Fund, Crosslink Capital, Spring Rock Capital, Liquid 2 Ventures, and Harmonic Growth Partners, as well as the American Dental Association.

Finsmes
Mar 5th, 2024
Overjet Raises $53.2M in Series C Funding

Overjet raises $53.2M in Series C funding.

PR Newswire
Mar 5th, 2024
Overjet Raises $53 Million: The Largest Investment in the History of Dental AI

/PRNewswire/ -- Overjet, the world-leader in dental AI, today announced a $53.2 million Series C round: the largest investment ever in artificial intelligence...

Bloomberg
Mar 5th, 2024
MIT Scientist Raises $53 Million to Deploy AI for Dentists

Overjet has raised $53.2 million from investors led by March Capital to develop and expand an AI platform that helps diagnose disease from scans and other data, aiming to make trips to the dentist easier for patients and insurers.

Dentistry Today
Nov 10th, 2023
Overjet Announces FDA Approval for First-of-its-Kind PARL Segmentation Capability

Overjet, the pioneer and leader in dental AI, announced FDA 501(k) clearance for its Periapical Radiolucency (PARL) Assist device.