Full-Time
Enterprise Customer Success Manager
Updated on 4/30/2024
AI dental diagnostic and analytics platform
Mid, Senior
Remote in USA
- 5+ years of experience in customer success in SAAS or similar product
- Previous Experience with renewals
- Excellent communication and interpersonal skills
- Bachelor's degree or extensive experience
- Experience in Management Consulting
- Excitement to learn about artificial intelligence, insurance, dentistry, and technology
- Strong work ethic and hustle to achieve results in a high-growth startup environment
- Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required
- Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
- Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
- Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
- Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
- Plan account expansion initiatives and targeted campaigns for accounts with lower usage
- Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
- Employ the total office concept, ensuring every member of the dental office staff is engaged
- Upsell new modules and software additions to existing customers
Overjet specializes in enhancing dental diagnostics and treatment efficacy through its state-of-the-art AI platform. By integrating seamlessly with existing practice management and imaging systems, the platform aids clinicians by adding crucial data points in x-rays, thus facilitating more accurate and consistent diagnoses. This focus on precision and improved patient outcomes highlights Overjet's commitment to leading edge practices in dental care. Working here offers the opportunity to contribute to transformative healthcare solutions, alongside a team dedicated to advancing dental health technology.
Company Stage
Series C
Total Funding
$134.1M
Headquarters
Boston, Massachusetts
Founded
2018