Updated Merchant Services Manager

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or [email protected].

The University of Nevada, Las Vegas invites applications for *Updated* Merchant Services Manager, Financial Services [R0146386] 

ROLE of the POSITION *Updated*

The Merchant Services Manager manages, supports, and mitigates risk for payment card transactions at the University of Nevada, Las Vegas. This role involves the following:

• Managing, monitoring, and enhancing the universities’ merchant services operation and compliance efforts (PCI-DSS and related regulatory requirements)

• Leading internal and external audits

• Collaborating across internal and external teams to maintain a secure and compliant payment processing environment

• Establishing and maintaining the institution’s PCI-DSS compliance strategies ensuring that it aligns with institutional goals and regulatory requirements

This position requires a comprehensive understanding of payment processing, security protocols, and compliance frameworks to protect the institution and its customers.

While a background of accounting and banking is helpful, this position is for merchant services, credit card administration and PCI-DSS.

Key job duties include: 

• PCI-DSS Compliance Strategy and Management

  • Serve as the primary point of contact for all merchant services and PCI-related matters including audits, assessments, and reports.

  • Establish and maintain policies, procedures, and guidelines.

• Audit and Assessment Management

  • Work with departments to monitor and track remediation efforts to address audit findings and ensure compliance with PCI-DSS and related regulatory requirements.

  • Coordinating the completion of self-assessment questionnaires (SAQs) by all merchant account owners on an annual basis regarding their department’s method of payment processing and payment channels.

  • Develop and implement risk mitigation strategies.

• Training and Cross-Functional Collaboration Efforts

  • Provide guidance on PCI compliance requirements for new systems, vendors, and processes and support third-party vendor assessments to ensure compliance with PCI-DSS standards.

  • Knowledge of fraud detection, chargeback management and dispute resolution processes.

  • Excellent organizational skills to manage compliance projects and track progress.

PCI DSS Program at UNLV

Payment Card Industry Data Security Standards (PCI DSS) is a set of security standards designed to ensure the protection of cardholder data, aiming to prevent fraud and data theft in the credit and debit card industry. 

UNLV has over 70 merchant accounts across 20+ departments and is continuing to grow. Merchant accounts range from payment devices and online payment processing.

UNLV partners with a Qualified Security Assessor (QSA). This position requires extensive coordination and communication with our QSA, UNLV Office of Information Technology, UNLV departments and merchant account owners, and other internal and external stakeholders such as merchant service provider and third-party service providers (TPSP) to ensure PCI DSS compliance.

MINIMUM QUALIFICATIONS

This position requires the following qualifications:

• Bachelor’s degree in accounting, finance, business administration, information technology, or a related field from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA)

• 3-5 years of related professional experience within merchant services and credit card administration and PCI-DSS

• 3-5 years of customer service experience and success in managing projects and teams

Credentials must be obtained prior to the start date.

PREFERRED QUALIFICATIONS

• Master’s Degree

• Any experience with merchant services and credit card administration and PCI-DSS compliance in higher education.

• Any experience in higher education.

• Any experience in banking and accounting.

• Any experience in TouchNet Marketplace uStore and uPay.

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. 

SALARY 

Salary range is $82,408 - 105,246, or commensurate with the labor market.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• A comprehensive onboarding program,Rebels: Onboard

• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates’ materials will begin on March 10, 2025.

Materials should be addressed to the Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or [email protected].

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0146386” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: [email protected], or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected]; or to both.  

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at theOffice of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Cover letter, resume, and 3 professional references