Full-Time

Application Support Engineer II

Fixed Ops

Updated on 5/24/2024

Tekion

Tekion

1,001-5,000 employees

Cloud-native automotive platform with AI analytics

AI & Machine Learning
Data & Analytics

Senior

Cincinnati, OH, USA

Required Skills
Communications
SQL
MongoDB
Requirements
  • 5+ years of experience as an Application Support Engineer
  • Working knowledge of SQL, Mongo Databases & basic network configuration
  • Knowledge in DB and APIs
  • Coding skills are a huge plus point
  • Previous experience in application, production or product support
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Ability to diagnose & address application issues
  • Candidate should be ready for rotational shift
  • Basic understanding of IoT and software - preferred
Responsibilities
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ability to understand the application both functionally and technically
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

A company providing an end-to-end cloud native automotive platform, Tekion Corp connects the key players in the automotive industry, including dealers, retailers, and manufacturers, enhancing collaboration and efficiency. With a strong emphasis on integrating advanced AI and machine learning for personalized selling and profitability, alongside a robust SOC 2 Type II security compliance, this organization stands out as a leader in technological integration and data security within the automotive sector. This environment fosters a culture of innovation, making it an attractive workplace for those interested in cutting-edge technology and progressive digital transformation strategies.

Company Stage

Series D

Total Funding

$435.1M

Headquarters

Pleasanton, California

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-5%

2 year growth

41%

Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development