Full-Time
Lead Client Program Manager
WebMD
1,001-5,000 employees
Online health information platform with tools
Compensation Overview
$75k - $85k/yr
Newark, NJ, USA
In Person
Bachelor's
 Business & Strategy (1) |
|---|
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- A bachelor's degree or equivalent years of client services experience.
- Three years of client-facing experience in pharmaceutical, medical, or healthcare settings.
- Familiarity with or strong interest in backend systems and data infrastructure capabilities.
- The ability to multitask in a fast-paced environment while being responsible and results-driven.
- Solid communication skills.
- Excellent organization and documentation skills, including Microsoft Word, Excel, PowerPoint, and task management systems.
- Knowledge of internet technologies.
- Develop and leverage a comprehensive understanding of the Medscape platform and reporting capabilities, campaign-related terminology, and client reporting requirements.
- Facilitate implementation, anticipate roadblocks, coordinate issue resolution, monitor performance, implement standards, and serve as an implementation authority and subject-matter expert for client-facing engagements.
- Oversee external trigger campaign implementations for select marquee clients.
- Provide high-level campaign oversight and ensure internal and external alignment on program requirements, execution, and expectations.
- Track challenges and remediation plans, catalog enhancement requests, lead discussions and regular check-ins, spearhead issue management and resolution, and monitor program health and performance with Business Analyst and Data Analytics teams.
- Regularly report progress to internal and external stakeholders.
- Coordinate with Campaign Integration, CCS, Program Marketing, and Media Planning on MedscapeOne setup and performance.
- Provide client-facing implementation expertise and consistency to develop best practices and support smooth execution of new campaigns and capability requests.
- Support standardized implementation approaches and provide a framework for end-to-end NBE implementation requirements.
- Collaborate with the Business Analyst and Technical Implementation Manager to catalog and document internal standard operating procedures aligned with client requirements.
- Support ad hoc performance inquiries from client partners.
- Three to five years of project management and/or account management experience, or other related experience.
- Experience in the pharmaceutical or healthcare industry.
- An analytics background or experience.
- Experience with marketing-related creative processes, particularly marketing or agency experience within the pharmaceutical industry.
WebMD provides online health information, tools, and support for people seeking health guidance. Its offerings include symptom checkers, a drug database, a doctor directory, medical news, and wellness resources for consumers and healthcare professionals. The platform works by presenting medically oriented content and interactive tools on a website, with revenue mainly from targeted advertising, sponsored content, and lead-generation partnerships with pharmaceutical companies and healthcare providers. WebMD distinguishes itself by delivering a broad, consumer-focused suite of health resources, including interactive tools and a doctor directory, built to serve the general public and professionals alike. Its goal is to be a trusted online destination for health information and related services, helping users understand conditions, compare options, and connect with care providers while monetizing through ads and sponsorships.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$289M
Headquarters
Newark, New Jersey
Founded
1996
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Simplify's Take
What believers are saying
- WebMD’s February 25, 2025 physician suicide report keeps Medscape visible with clinicians.
- Internet Brands completed its WebMD tender in 2026, signaling continued KKR backing.
- WebMD’s 2025 press center listed no new releases this year, preserving operating focus.
What critics are saying
- Jancik v. WebMD certified a class in February 2025 over Meta pixel disclosures.
- That VPPA case targets at least 550,213 subscriber emails, risking massive statutory damages.
- If regulators and courts curtail tracking, WebMD’s advertising targeting advantage erodes quickly.
What makes WebMD unique
- WebMD owns consumer health traffic and Medscape physician reach across distinct audiences.
- Its drug database, symptom tools, and doctor directory create habitual, search-driven usage.
- WebMD’s brand still anchors health information trust against generic publishers and AI answers.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Life Insurance
Disability Insurance
Commuter Benefits
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
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