Head of Group Incident Management and Investigations

End Date

Saturday 19 April 2025

Salary Range

£124,653 - £146,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

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Job Description Summary

At Lloyds Banking Group (LBG), we’re driven by a clear purpose: to Help Britain Prosper. Our colleagues are passionate about making a difference to customers, businesses, and communities. The Group Incident Management team is a key part of delivering this vision by putting customers at the heart of everything we do.

Job Description

JOB TITLE:   Head of Group Incident Management and Investigations

SALARY:

London: £144,424 - £169,910

Outside London: £124,653 - £146,650

LOCATIONS: London, Edinburgh, Leeds or Manchester

HOURS:  Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

*** For more information about this opportunity, please reach out to Harry Styles in the first instance ***

About this opportunity          

Are you a dynamic leader with a knack for staying calm under pressure? Do you thrive in fast-paced environments and have a passion for problem-solving? If so, we want you to be part of our team! 

We are looking for an experienced Head of Incident Management and Investigations who can: 

• Set the strategy and framework and lead the business response to severe and critical incidents. 

• Collaborate with the business, industry, and regulators to ensure effective incident management. 

• Support senior executives in discharging their duties during critical incidents. 

• Lead Group Investigations, investigating insider activity and cases of colleagues involved in external criminal activity. 

• Ensure we apply a strong learning lens to all our incidents and investigations. 

If you have experience in incident management at a senior level and you are ready to take on this challenging and rewarding role, we would love to hear from you! 

Our purpose is Helping Britain Prosper. Join us and be part of a team that values creativity, collaboration, and continuous improvement. Apply now and take the next step in your career journey! 

About us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Solid background in Incident Management, given the size and systemic nature of LBG. Incident Management within Financial Services would be preferred. 

• Proven experience in leading and influencing at a senior level, up to and including Board. 

• Excellent interpersonal skills, with the ability to communicate and simplify complex processes. 

• Demonstrated ability to lead and influence large teams both directly and pan-group to achieve strong outcomes and delivery. 

• Innovative growth mindset with a focus on continuous improvement. 

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.