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Manager – Splunk Incident Response
Remote
Confirmed live in the last 24 hours
Locations
Boise, ID, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
AWS
Google Cloud Platform
Leadership
Linux/Unix
Management
Microsoft Azure
Splunk
Requirements
  • 2-4 years in hands-on manager and/or team lead experience
  • Deep understanding of Cloud (AWS, Azure, GCP)
  • Experienced in Systems Administration or Technical Operations
  • Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
  • Strong knowledge of and experience with Config management
  • Collaborative with outstanding social and interpersonal skills
  • Calm and collected in stressful situations, such as a major service outage
  • Take charge, personality, and the ability to drive a plan to completion
  • Comfortable working in a dynamic environment with a highly technical team
  • Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary
Responsibilities
  • Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
  • Partner with our SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
  • Drive automation (of runbooks) and software-defined approaches to reliability and availability as well as change management
  • Work Closely with various groups within Cloud Operations to drive efficiencies. Including authoring of runbooks and key alert metrics, and overall health and stability of monitoring
  • Represent the Incident Response Team in meetings/process changes and make recommendations on new procedures/ processes
  • Work with your peers across the organization to handle related or dependent release activities
  • Act as a Liaison between SRE, monitoring teams, support and leadership for new processes, tools. and knowledge transfers
  • Oversee all Incident Commanders and leads and ensure all duties and tasks are being performed expertly and effectively during each shift
  • Mentor and coach new team members
  • Provide Incident commander responsibilities, contribute to post incident review, and follow through with action plans
Splunk

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Benefits
  • Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
  • Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
  • We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
  • Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
  • Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan
Company Values
  • Innovative: We’re passionate about our customer success. We keep our energy laser-focused on giving our customers the best possible and most trustworthy experience, driven ultimately by integrity. After all, we’d be nothing without them.
  • Open: We never stop learning or striving to create a positive impact. The work we do matters. We innovate at warp speed to disrupt the world's notion of what’s possible.
  • Disruptive: We are humble and value openness and honesty. We speak our truths mindfully and in consideration of others. Candor is cool - respect is required.
  • Fun: We embrace the ride (preferably in a Splunk t-shirt). We take our work seriously, but not ourselves. We weave an irreverent and infectious sense of fun into everything we do.
  • Passionate: We cultivate an inclusive environment where all backgrounds are celebrated. Striving for equity and embracing our individual uniqueness is our secret sauce. And it will only make us stronger.
  • #WeAreSplunk: We represent many functions and regions but are one team. We value each other's efforts and moonshot ideas. And we celebrate highs, and learn from lows, together. We trust and rely on each other. Remember: There’s no “I” in Splunk.