Health Plan Partnerships Operations Manager

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Health Plan Partnerships Operations Manager

Lantern is looking for a Health Plan Partnerships Operations Manager to join our fast-growing team. In this role, you will report to the Sr. Director of Implementation to manage post-launch operations for our health plan partners. Responsibilities may include but are not limited to: managing data transfers post-launch for inbound and outbound files, assisting with business reviews, operations related to mandatory plan designs, etc. You will work closely with the health plan account leads, implementation and sales to ensure operations are running efficiently.

Location: Remote | USA 

Responsibilities:

• Cultivate and manage relationships with operational leads at health plan partners to establish and/or improve processes such as data transfers, reporting, account reviews and approvals, mandatory plan design operations, etc.
• Work closely with Lantern’s Sales and Implementation teams to coordinate efforts with strategic accounts, including opportunity development with non-contracted accounts, and hand-off from implementation to account management for newly won business
• Develop thorough documentation for key processes, garner alignment with external and internal stakeholders such as Sales, Implementation, Client Success, etc.
• Collaborate with the Sales and Client Success team to accelerate and improve win rates for direct employer opportunities by enabling more effective processes with relevant health plans.
• Project manage ongoing operations, and effectively communicate updates within the business and externally to the health plan
• Lead efforts to refine workflows and create scalable solutions for new processes

Requirements:

• 5+ years' experience in a partnership's operations or account management role in healthcare
• Strong verbal and written communication skills
• Demonstrated ability to manage relationships across multiple levels
• Exceptional project management and organizational skills
• Bachelor's degree required

Strong Candidates will:

• Experience in an early/growth stage business
• Experience working with large health plans/PBMs
• Team oriented approach to achieving results
• Proactive thinking
• Ability to work in a fast-paced, high-pressure environment and can adapt well to changes

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.