US – Instructional Designer/Developer
Posted on 4/4/2023

1,001-5,000 employees

Cloud-based healthcare software provider
Company Overview
PointClickCare's mission is to advance healthcare technology and make a meaningful impact on the lives of millions. The company is a market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation.
Remote in USA
Experience Level
  • Foundational ability to use Articulate Storyline 360
  • Foundational understanding of instructional design principles and delivering online education
  • Excellent presentation and communication skills to communicate clearly, both verbally and in written formats
  • Self-motivated with fundamental organization skills to manage multiple projects and priorities
  • Basic time management skills with the ability to be agile and adapt quickly to changing priorities
  • Analytical, problem solving, and critical thinking skills
  • Ability to deal with ambiguity and work independently to successfully deliver on departmental goals
  • Basic knowledge of Learning Management Systems and standards such as SCORM, AICC, and xAPI
  • Collaborate cross-functionally with Project Management, Product, and Customer Care teams to understand business goals, prioritize tasks, negotiate content, communicate timeframes, and to ensure content accuracy and quality
  • Determine the appropriate learning strategies that will meet business outcomes
  • Follow adult learning best practices to design, develop, and maintain customer education materials including eLearning courses, virtual and traditional instructor-led facilitator guides and materials, performance support documentation and tools, surveys, knowledge checks, and mastery level tests
  • Support creation of material used in internal and partner certification programs
  • Provide creative and unique solutions that enhance education, engage learners and transfer knowledge more effectively
  • Manage projects with support from manager and team through the entire life cycle from analysis through implementation to complete project deliverables within planned scope, quality, and timelines
  • Effectively communicate and collaborate on a virtual team
  • Focus on scripting course dialogue in conversational tones to convey topics and new concepts in a relatable manner
  • Design storyboards, scripts, and other related materials to develop highly engaging and impactful learning solutions
  • Thrive in a fast-paced environment, remain flexible, and adapt to shifting priorities
  • Collaborate with LMS and Certification team members on curriculum placement, additions, and updates
  • Monitor key learning metrics on quality, customer satisfaction, and impact and enhance education for continuous improvement
  • Communicate when something is beyond your ability and feel comfortable asking for help
  • Stay current with what is happening in the LTPAC industry, adult learning discipline, and PointClickCare go-to-market products and release enhancements to develop relevant training
Desired Qualifications
  • University degree in instructional design, a certificate in instructional design, or equivalent experience
  • Basic experience with Adobe Creative Cloud, Vyond, Camtasia, and Articulate Rise
  • Working knowledge of software release cycles and the ability to maintain deliverables that align with each release
  • Experience with SharePoint, SnagIt, Smartsheet, Netsuite, JIRA Microsoft Office tools
  • Entry level visual design skills
  • Well-founded knowledge of Long-Term Post-Acute Care (LTPAC) industry
  • Working knowledge of PointClickCare software or similar healthcare software experience