Full-Time

Client Success Manager 1

Posted on 8/22/2026

Deadline 11/1/26
Avetta

Avetta

1,001-5,000 employees

Cloud-based supplier vetting and risk management

No salary listed

Lehi, UT, USA

Hybrid

Three days on-site per week are required; occasional travel up to 5% is expected.

Bachelor's

Category
Customer Experience & Support (2)
,
Required Skills
Microsoft Office
CRM
Salesforce
JIRA
Data Analysis

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Requirements
  • Minimum 1-3 years of experience in a customer-facing Customer Success or Account Management role with an enterprise software-as-a-service company, or in supplier management with a large organization.
  • A Bachelor's Degree or equivalent work experience.
  • Experience with the Microsoft Office suite, SFDC, and customer relationship management tools.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to be highly organized, collaborative, responsive, and proactive.
  • Past success mastering new, complex technologies, processes, and concepts and training or mentoring others to master them.
Responsibilities
  • Nurture and grow relationships with client stakeholders and identify additional key stakeholders through proactive engagement.
  • Maintain client momentum after launch by using critical success factors aligned to the client journey to increase adoption of the Avetta platform over time.
  • Serve as a trusted advisor to clients on use cases, product functionality, and applicable program recommendations.
  • Perform regular review-and-planning sessions through Success Planning and quarterly business review activities with client stakeholders to demonstrate value, understand the client’s current business situation and objectives, and define next steps in their journey with Avetta.
  • Proactively ensure clients understand, receive adequate training on, and utilize Avetta’s products to achieve maximum benefit.
  • Provide marketing with customer references, Client Success anecdotes, data-rich trends, and observations about changes in the client base and industry.
  • Act as the voice of Avetta clients and work cross-functionally with internal stakeholders to solve problems and drive potential process and product improvements.
  • Assist Account Managers with client growth plans and, when necessary, at-risk mitigation.
  • Own the overall health of each assigned client account.
  • Assist the Client Support Team with difficult and client-specific problem resolution.
  • Partner with Implementation and Professional Services to support best-practice implementations and identify key growth opportunities.
  • Work continuously to increase efficiency, scalability, and impact.
  • Use data to make recommendations and decisions.
  • Fully document all interactions with clients using SFDC, Wrike, and related tools.
  • Travel occasionally to support client engagements, team collaboration, and company initiatives, with anticipated travel up to 5% of the time.
Desired Qualifications
  • Experience with JIRA.
  • Background in health, safety, and environment or procurement.

Avetta helps organizations manage supply chain risk and compliance through its cloud-based platform, Avetta Connect. It streamlines vetting, onboarding, and ongoing management of suppliers and contractors to ensure safety, regulatory compliance, and sustainable practices. Customers subscribe to Avetta Connect and may also use insurance and compliance services, which are enhanced by partnerships with insurers. The platform works by standardizing supplier information, performing risk assessments, verifying insurance, and monitoring performance across a client’s supply chain. Compared with competitors, Avetta offers a broad network and integrated process for prequalification, onboarding, and ongoing risk management in multiple industries via a single platform. The company’s goal is to help clients reduce supply chain risks, raise safety standards, and meet sustainability and regulatory requirements efficiently.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$35M

Headquarters

Irvine, California

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 Safety Advisor and Find Projects deepen supplier engagement and daily usage.
  • May 2026 eco-shaper mini expands Avetta into Scope 1 and 2 emissions reporting.
  • 2026 Summit Series and industry user groups strengthen client-supplier stickiness across regions.

What critics are saying

  • SAP Ariba added stronger Supplier Risk controls in July 2026, intensifying enterprise competition.
  • ISNetworld remains G2's top Avetta alternative, pressuring pricing and retention.
  • If suppliers shift to open marketplaces like Coupa, Avetta's network moat erodes quickly.

What makes Avetta unique

  • Avetta's 360,000-business network creates supplier reuse across 500+ hiring clients.
  • Avetta combines prequalification, compliance, safety, and ESG reporting in one workflow.
  • Directory membership lets suppliers join without invitation, unlike closed network competitors.

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Benefits

Health Insurance

Dental Insurance

Remote Work Options

Hybrid Work Options

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
SalesTech Star
Aug 19th, 2026
Avetta empowers businesses to work smarter and move faster.

Avetta empowers businesses to work smarter and move faster. New enhancements - Safety Advisor, Find Projects and Member Value Hub - plus Directory-tier membership unlock greater value for customers. Avetta(R), the leader in intelligent work readiness across global supply chains, announced a series of enhancements to help more businesses that provide onsite, operationally critical and high-risk services improve safety, uncover new opportunities to win work and strengthen operations through membership in the Avetta community. The updates reflect Avetta's continued investment in helping contractors and service providers succeed before, during and between projects - recognizing that when they thrive, entire supply chains benefit. Onsite contractors, service providers and suppliers face growing pressure to meet evolving client expectations while also ensuring worker safety, managing compliance requirements and improving workforce readiness with limited time and resources. Simultaneously, winning new work remains a challenge, with many of these businesses relying on fragmented tools, manual processes and limited existing relationships to identify opportunities and stay competitive. As a result, businesses need a modern solution that does more than just manage client requirements. They need resources that help them improve safety performance, uncover new growth opportunities and simplify day-to-day operations through a single, integrated experience that gives them a competitive advantage. Avetta's latest enhancements - Safety Advisor, Find Projects and an upgraded Member Value Hub - along with Directory-tier membership are designed to help more businesses realize greater value from the Avetta community while also strengthening outcomes for their clients. "Too often, suppliers and contractors are viewed only through the lens of compliance," said Arshad Matin, CEO at Avetta. "We see them differently - these businesses are builders, problem-solvers and innovators that keep industries moving forward every day. When they have the tools and opportunities they need to succeed, the benefits extend far beyond individual companies, strengthening the global economy. That's why we're continuing to invest in solutions designed specifically to help businesses like this achieve greater success."

Associated Press
Aug 19th, 2026
Avetta launches AI-powered Safety Advisor and Find Projects tools for contractors and suppliers

Avetta, a supply chain work readiness platform, has launched new features to help contractors and service providers improve safety, find projects, and streamline operations. The Utah-based company introduced Safety Advisor, an AI-powered tool providing workers with project-specific safety guidance based on regulatory sources including OSHA. The company also rolled out Find Projects, helping businesses discover opportunities within Avetta's community of hiring clients. An upgraded Member Value Hub now centralises benefits, training resources, and partner services. Avetta introduced Directory-tier membership, allowing any business providing onsite services to join without a client invitation. Members can create searchable profiles and access new capabilities whilst building credibility within the community. "We see them differently—these businesses are builders, problem-solvers and innovators that keep industries moving forward every day," said CEO Arshad Matin. The platform serves 360,000 businesses across more than 120 countries.

North America Outlook
May 26th, 2026
Avetta and eco-shaper launch new tool to simplify supply chain emissions reporting.

Avetta and eco-shaper launch new tool to simplify supply chain emissions reporting. - Content Director Published: May 26 2026 Avetta has partnered with eco-shaper to launch a new greenhouse gas (GHG) reporting tool designed to simplify emissions measurement across global supply chains. Tackling growing pressure for supply chain emissions transparency. Integrated directly into the Avetta platform, the new "eco-shaper mini" calculator is designed to help suppliers calculate and report Scope 1 and Scope 2 emissions using straightforward operational inputs and recognised carbon accounting methodologies. The partnership responds to increasing demand from procurement teams and enterprise customers for more transparent supplier sustainability data. According to the release, suppliers are facing growing expectations around emissions reporting, despite many lacking the specialist expertise or resources needed to manage complex carbon accounting processes. By embedding the tool within Avetta's existing supplier management platform, suppliers can manage sustainability reporting alongside broader compliance and client requirements. Katie Martin, Director, Sustainability and Innovation at Avetta, said: "Suppliers are being asked to provide more sustainability data than ever before, but many do not have the internal resources or tools to respond efficiently. "Our partnership with eco-shaper removes a key barrier by making emissions measurement more accessible. It helps suppliers strengthen customer relationships through more consistent, accurate reporting while also identifying opportunities to improve their own ESG performance. At the same time, it gives hiring clients the reliable supplier data they need to advance sustainability goals across their supply chains." Simplifying emissions reporting for suppliers. The companies said the tool was specifically designed as a practical entry point for organisations seeking a simpler approach to emissions reporting without the cost or complexity of enterprise sustainability software. For suppliers, the platform aims to reduce the administrative burden associated with customer sustainability requests while improving reporting consistency and confidence. "It will save time, reduce uncertainty and support our ongoing commitment to improvement and meeting changing expectations." Supporting sustainable procurement and supply chain collaboration. Avetta said broader supplier participation in emissions reporting could improve visibility into supply chain emissions and strengthen sustainability reporting inputs for hiring clients. Tracey Carr, CEO at eco-shaper, said: "Most suppliers want to take meaningful action on sustainability, but are understandably unsure where to begin. "By partnering with Avetta, we are putting an intuitive, credible solution directly into the hands of the companies that need it most, helping them to measure emissions confidently and to take the next step in their sustainability journeys." This article was produced by the editorial team at North America Outlook and published as part of the Outlook Publishing global network of B2B industry magazines. Outlook Publishing delivers industry insights, company stories, and sector coverage across manufacturing, mining, construction, healthcare, supply chains, food production, and sustainability. North America Outlook provides ongoing coverage of organisations and developments shaping industries across North America.

Associated Press
May 6th, 2026
Avetta partners with eco-shaper to streamline GHG reporting for global suppliers

Avetta, a supply chain work readiness platform, has partnered with eco-shaper to launch eco-shaper mini, a greenhouse gas calculator integrated into Avetta's platform for its supplier community. The tool simplifies emissions measurement and reporting for suppliers whilst providing clients with reliable sustainability data. The calculator measures Scope 1 and Scope 2 emissions using straightforward operational inputs and recognised carbon accounting methodologies. It addresses the challenge suppliers face in meeting growing sustainability reporting demands without requiring specialised expertise or enterprise-level software. The solution enables suppliers to manage emissions reporting alongside other client requirements within the Avetta platform. Avetta serves over 130,000 businesses across more than 120 countries, combining AI-driven insights with human expertise to manage supply chain risks and supplier reliability.

ConnectWeb
May 5th, 2026
Harmon Transportation leverages Avetta to cut onboarding time by 70% and nearly double revenue.

Harmon Transportation leverages Avetta to cut onboarding time by 70% and nearly double revenue. Avetta worked with the hotshot transport provider to deliver on its "no paper, no spreadsheets" ethos, cutting onboarding time and skyrocketing revenue by 93% SYDNEY-BUSINESS WIRE- Avetta(R), the leader in intelligent work readiness across global supply chains, today announced the success of its collaboration with Harmon Transportation to ensure the hotshot transport provider's compliance, workplace safety, financial viability and operational efficiencies. The light freight delivery service specialising in 24-hour urgent hotshot deliveries across the Australian mining industry worked with Avetta to transition to "no paper, no spreadsheets." By working with Avetta over an 18-month period to overhaul its operations, finance, workplace health and safety (WHS) and technology processes and systems, the business improved safety standards, cut onboarding times by 70% in comparison to other systems, grew revenue by 93% and increased profit margins to 17%. All of this was achieved with no increase in the number of administrative staff. According to Safe Work Australia, truck driving is one of the most dangerous occupations in Australia, with truck drivers consistently recording the highest rates of work-related injuries and fatalities over the past decade. Delivering critical goods across the Australian outback is fraught with challenges - drivers cover incredible distances whilst constantly crossing paths with animals and having to avoid fatigue. Harmon previously used paper-based processes and spreadsheets, creating extensive inefficiencies and hindering the company from being able to scale and plan for growth. A lack of WHS compliance also exposed the business to operational risks and limited opportunities to service larger clients. As part of the transformation of its WHS systems, Harmon was able to achieve Western Australia Heavy Vehicle Accreditation (WAHVA). This has enabled the team to explore new opportunities for growth with higher-value clients and provides confidence that the business is operating at the highest standards of workplace safety and compliance. Harmon uses Avetta alongside its own internal systems, enabling cross-referencing for data accuracy and potential compliance-related red flags. Since the business transformation, Harmon has been able to quickly identify any gaps or inaccuracies and either reconfirm what they believe to be right or address the missing pieces straightaway. "In the highly regulated logistics sector, spreadsheets and manual processes are a death sentence," said Paul Konstek, CEO at Harmon. "Collaborating with Avetta was a gamechanger. We experienced phenomenal bottom-line growth without needing to hire additional admin staff, which reflects the robust, reliable and highly efficient systems we now have in place." "When working with clients using other systems or their own bespoke systems, they are often not tailored for their industry or business, leading to a lot of back and forth simply to clarify what the questions mean," Konstek continued. "It wastes a lot of time. Instead, working with Avetta, we're onboarding in 30% of the time and getting our people moving faster." "Under Paul's leadership, Harmon embarked on a journey to eliminate paper and spreadsheets, building a stronger, more proactive safety culture in the process," said Luke Boyle, Vice President of Operations, APAC, at Avetta. "We're incredibly proud to have partnered with Harmon to uplift their safety maturity - from achieving WAHVA to embedding repeatable, auditable safety processes across every job and every driver." "By digitising WHS workflows, improving data accuracy and giving the team real-time visibility into compliance risks, Harmon now operates with a level of safety assurance that protects their people, their clients and the communities they serve," Boyle concluded. "Their business growth is a testament to what becomes possible when safety excellence is truly embedded into day-to-day operations." About Avetta Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by over 130,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty. Contact details: