Netsuite Customer Success Project Manager

  NetSuite Customer Success Project Manager   

Remote or based in USW (Highlands Ranch, CO or USE (Jacksonville, FL)

                 We exist to transform our customers and change lives.

Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.

What You’ll Do:

• Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.

• Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations.

• Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.

• Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service.

• Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success.

What You Bring:

• Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.

• Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus.

• Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations.

• Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.

• Willingness to Travel: Ready to travel up to 35% to connect with clients and facilitate project delivery.

Education and Experience:

• A Bachelor’s degree in a related field or equivalent work experience.

• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.

• Some technical or application development experience is a plus.

General Information:

RF-SMART is an Equal Employment Opportunity (EEO) employer. This job description is not exhaustive and may evolve with business needs. Join us and be part of a team that values innovation, collaboration, and excellence

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