Full-Time
Associate Software Support Specialist
Hybrid, Columbus, GA
Confirmed live in the last 24 hours
Togetherwork
201-500 employees
Integrated software and financial solutions for communities
Compensation Overview
$12 - $14Hourly
Entry, Junior
Columbus, GA, USA
Requires onsite presence in Columbus, Georgia for three days per week.
- High School Diploma
- Strong problem-solving and analytical skills
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively in a fast-paced environment
- Customer-focused attitude with a commitment to delivering exceptional services
- 1 year of experience working in a customer or software support/services role
- Experience with Zendesk
- Provide Tier I software support to clients on an as needed basis.
- Respond to emails immediately upon receipt and quickly assist clients with time sensitive questions.
- Maintain a thorough knowledge of Togetherwork software and its functionality.
- Acquire and maintain an understanding of clients and their application to best meet their needs.
- Assist clients with questions, problem-solving and system or reporting issues.
- Interpret and forward employee and client requests, concerns, and ideas regarding system enhancements appropriately.
- Promptly test and troubleshoot reports of bugs, errors, and data issues upon client notification.
- Report bugs and issues through the appropriate channel.
Togetherwork provides integrated software and financial solutions designed for community-based organizations such as associations, membership groups, studios, pet care services, educational programs, and camps. Their software-as-a-service (SaaS) platform includes management tools, communication features, and online systems that help these organizations streamline operations, enhance efficiency, and strengthen community connections. Togetherwork's products simplify various tasks, including fee collection, payment processing, and financial management, allowing organizations to focus on their core missions. Unlike many competitors, Togetherwork specifically targets community-focused organizations, offering tailored solutions that empower them to make informed decisions and improve member engagement. The company's goal is to leverage community connections to foster collective growth and success, providing the necessary resources for these organizations to thrive.
Company Stage
N/A
Total Funding
N/A
Headquarters
Columbus, Ohio
Founded
2015
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Strategic investments from Park Square Capital and GI Partners provide significant financial backing, enabling accelerated growth and innovation.
- Acquisitions like Dance Studio Owners Association and Acceptd LLC expand Togetherwork's market reach and service offerings, fostering a robust ecosystem.
- The company's mission-driven approach to enhancing community connections and operational efficiency can lead to high employee satisfaction and a strong sense of purpose.
What critics are saying
- The integration of multiple acquisitions poses challenges in maintaining a cohesive company culture and seamless technology integration.
- Dependence on subscription and transaction fees makes Togetherwork vulnerable to economic downturns affecting community-based organizations.
What makes Togetherwork unique
- Togetherwork offers a unique combination of integrated software and financial solutions specifically tailored for community-based organizations, unlike broader SaaS providers.
- Their focus on diverse verticals such as pet care, youth programs, and dance studios allows them to cater to niche markets with specialized needs.
- The company's recent strategic investments and acquisitions, such as Protech Associates and Acceptd LLC, enhance its comprehensive suite of tools, setting it apart from competitors.
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