Associate Account Manager

The Company:

When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we’re home to thriving communities for them all.

With 70,000+ professionals across our communities and a constant stream of events, memberships, and learning products, we help individuals and teams grow faster in their careers.

We’re ambitious, we move quickly, and we’re still early in the journey — which means real ownership, fast progression, and the opportunity to shape how our platform evolves.

The Role

This is a client-facing, fast-paced role at the heart of our sponsorship business. As an Associate Account Manager, you’ll work closely with our sponsorship sales team to deliver standout experiences for our partners, across global events, VIP dinners, 1-2-1 meetings, and digital sponsorship campaigns.

You’ll be the bridge between what we sell and what we deliver. That means owning sponsor relationships, ensuring flawless execution, and helping clients see real value from their investment.

This role isn’t just about delivery, it’s about energy, presence, and ownership. You’ll be on-site at events, building relationships face-to-face, making things happen in real time, and representing The Alliance with confidence.

What you’ll do

• Client success & delivery: Ensure sponsors get what they signed up for across events, dinners, and digital campaigns, and that it lands well
  

• Event execution (global): Be on-site at events, managing sponsors, handling logistics, and making sure everything runs smoothly
  

• Sponsor relationships: Build strong, trusted relationships with clients, from onboarding through to delivery and beyond
  

• Sales collaboration: Work closely with the sponsorship sales team to align on client goals, expectations, and opportunities
  

• Performance & reporting: Track results, share performance insights, and help demonstrate ROI to clients
  

• Account growth: Spot upsell and expansion opportunities and bring them back to the sales team
  

• Operational excellence: Stay organised across multiple accounts, timelines, and deliverables, using tools and automation to stay efficient

What success looks like

You’ll be measured on a mix of delivery, client satisfaction, and growth:

• Strong execution across events, digital campaigns, and client deliverables

• High client satisfaction and clear demonstration of value

• Consistent client check-ins and relationship building (QBR-style conversations)

• Identifying and contributing to account expansion opportunities

• Smooth onboarding and clear alignment on client goals from day one

Previous experience

• You have some experience in B2B account management, client success, or events

• You’re confident, personable, and love being in front of clients (especially in-person)

• You bring energy, you’re someone people enjoy working with and remember after meeting

• You’re highly organised and can juggle multiple projects without dropping the ball

• You’re proactive, you don’t wait to be told what to do

• You’re excited by travel and being on-site at global events

Compensation: £30,000-£35,000 Base salary *based on experience

Location: Please note, due to the travel component, we're looking for someone based in/around London.

Travel: This role may require travel to the US (and other countries). Check if your Country is covered by ESTA - Visa Waiver Program (VWP) here.

__________________________

Benefits

Time off & flexibility

• 34 days’ paid holiday including UK Bank holidays and a day off on your birthday

• Flexible working hours: our core hours are 10am–4:30pm, with the flexibility to structure your working day between 8am and 8pm around when you work best

• Work from where works for you: choose to work remotely within the UK or hybrid from our London office. Our office is always open to the wider team whenever you fancy coming in

• WFH Kit: a comprehensive tech setup, plus a dedicated WFH equipment budget

• A well-stocked office: snacks, drinks and fresh fruit available in our London office

Health & wellbeing

• Private Medical and Dental Insurance with Bupa

• Life Insurance: cover worth 4x your annual salary

• On-demand therapy & coaching: company sponsored access to therapy and career coaching through Spill

• Wellness perks: discounts on gym memberships, fitness and wellness classes

• Cycle to Work & Workplace Nursery schemes

• Perks at Work: access to a wide range of corporate discounts

• Monthly flexible benefits allowance through ThanksBen (£50/month in year one, £100/month in year two and £165/month from year three), giving you extra flexibility to spend on the benefits that matter most to you

Learning & development

• A growing personal L&D budget (starting at £500 per year and increasing with tenure to £3,000 per year)

• Dedicated L&D or volunteering time: one paid day every quarter to invest in your development or support a cause you care about.

• Unlimited access to our internal Academy: including courses, learning resources and professional certifications

Community and Inclusion
We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.
If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you. We are The Alliance - in more ways than one.