Application Support

Dear Vendor Partners,

We kindly request that you refrain from posting any of Hexaware's job openings on LinkedIn, as doing so may be perceived as competition. Additionally, we ask that there be no use of hashtags, mentions of Hexaware, or references to its customers on any online platforms. Your cooperation in maintaining this confidentiality and professionalism is greatly appreciated.

Expectations on Submission Process from Vendor Partners:

• Profile Submission:  Submit the candidate's profile to the recruiter and ensure to CC the respective lead and the Profile Submissions DL.
• Resume Upload:  Upload the candidate's resume in the ORC system and Tag to the respective roles. 

Follow-Up Requests:

• The lead will handle any follow-up requests.
• Avoid any offline communication with the recruiters.

Thank you for your understanding and support.

Role: Production/ Application Support (L3) 

24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM))

Plano TX- onsite – 5 days working from office mandatory

Responsibilities:

• Level 2 application support for JAVA, J2EE, Spring Boot, WebLogic, Open Shift Container
• Monitor production jobs and environment, on-call rotation
• Incident triage, assignment & resolution
• Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.
• Documents, tests (unit and integration), implements and provides on-going support for the applications.
• Application monitoring and preventive maintenance
• Weekly status and SLA reporting
• Analyze, troubleshoot and resolve complex production application defects
• Perform minor application upgrades / enhancements
• Support infrastructure maintenance / validation
• Support disaster recovery testing / validation

Technical Skills:

• Experience in production support role on applications based on Java/J2EE
• Should have experience in L2/L3 support role
• Working knowledge in database (PL/SQL, Query writing)      
• Experience in GIT for source code management
• Experience in operations & ticket resolution (incident management)
• Experience in in Technical concepts, Analytical and Problem-solving skills
• Should have experience on tools such as Dynatrace, DataDog, Bigpanda, AWS, GCP, ServiceNow, AppDynamics
• Basic skills in Python programming
• Should have good understanding of Unix / Linux scripting languages
• Basic Understanding and working of DevOps tools like Terraform, Ansible, Jenkins.