Technical Support Representative
Posted on 12/22/2023
INACTIVE
LinkSquares

201-500 employees

AI-powered contract management services
Company Overview
At LinkSquares, their AI-powered, end-to-end contract lifecycle management takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes.
AI & Machine Learning
B2B

Company Stage

Series C

Total Funding

$161.5M

Founded

2015

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-9%

2 year growth

65%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
Customer Success & Support
Requirements
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Detail-oriented with the ability to organize and prioritize tasks
  • Curious and tech-savvy with a willingness to learn
  • Ability to collaborate and contribute to team projects
Responsibilities
  • Answering cases from customers via email and chat
  • Troubleshooting bugs identified by customers and internal teams
  • Investigating, troubleshooting, and testing issues unique to each customer’s environment
  • Maintaining an orderly queue in the help desk
  • Sharing cases, trends, and processes with leadership
  • Building, maintaining, and sharing subject matter expertise within the product suite
  • Reproducing and filing bug reports and collaborating with Customer Support Engineering
Desired Qualifications
  • Experience in B2B SAAS customer support
  • Familiarity with legal or contract management