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Autonomy Support Engineer II
Posted on 12/2/2022
Ann Arbor, MI, USA
Experience Level
Desired Skills
Customer Service
Software Testing
  • College degree in a technical field (preferred), However, some college experience or associates degree is ok
  • Strong analytical and technical skills
  • Strong written and verbal communication skills
  • Proven ability in troubleshooting, attention to detail
  • Ability to see patterns in data and log review to classify similarities and differences in cases
  • Ability to asking critical questions and dig deeper than just the obvious answer
  • Proficient with Linux scripts and terminal usage
  • Ability to compose technical documentation such as how-to and debugging guides
  • Capability to engage in real-time remote product support
  • Comfortable continuously learning new softwares and workflows
  • Able to work independently with minimal supervision
  • In order to cover the autonomy support during all operational hours of May Mobility's service the candidate must be open to working occasional nights and weekends and consistent work hours
  • Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams with debugging and systems expertise in real time
  • Investigate reported fleet issues for root cause, track and categorize common issues, and escalate when necessary to the Field Response team. This includes looking at cases and reviewing logs to be the first to triage autonomy issues from the field
  • Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software rollout, vehicle data management, and sensor calibration
  • Maintain the fleet operations software tools for metrics tracking, issue reporting, parts management, and preventative maintenance scheduling
  • Help build the company knowledge base for site staff and other ASEs
  • Curate and manage datasets for autonomy software development
  • Analyze testing data to assist in autonomy software development
  • Aid in early autonomy software testing either through on-vehicle experience or simulation scenario development
  • Provide insights and patterns for cases that are preventing autonomy and escale as necessary
Desired Qualifications
  • Previous product customer service experience
  • Previous experience with AVs
  • Python scripting experience
  • Experience at a start-up or with launching a new product
  • Experience operating and debugging complex electro-mechanical systems
May Mobility

51-200 employees

Autonomous vehicle technology company
Company Overview
May Mobility's mission is to transform cities around the world through autonomous technology to create a safer, greener, more accessible world. They’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.
  • Health, vision, & dental
  • Unlimited paid vacations & generous holidays
  • Paid parental leave
  • Stock options
  • Daily catered lunches & snacks
  • Flexible schedule
Company Core Values
  • Value personal relationships
  • Do what's right
  • Consider the bigger picture
  • Drive with purpose