IT Team Manager/System Administrator

Essential Responsibilities:

• Lead and develop a team of IT professionals, including system administrators and helpdesk staff
• Create and execute IT strategic plans aligned with business objectives
• Set and track team performance metrics and KPIs
• Manage, monitor, and maintain the company’s servers, systems, and network infrastructure to ensure maximum uptime and optimal performance 
• Implement and maintain security protocols, including firewalls, intrusion detection systems, and encryption mechanisms to safeguard sensitive data and prevent unauthorized access 
• Install, configure, and maintain software applications and updates across various platforms, including operating systems and productivity tools 
• Troubleshoot and resolve hardware, software, and network issues, collaborating with cross-functional teams to ensure timely resolution 
• Provide technical support to end-users and Helpdesk Administrators, addressing their IT-related concerns, and guiding them on best practices 
• Monitor system performance and resource utilization, identifying and addressing bottlenecks, and proposing solutions for improvement 
• Collaborate with IT team members and other departments within RainFocus to develop and implement IT policies, procedures, and documentation for system configurations, security, and operational processes 

Required Skills/Skills & Attributes:

• Experience in Managing an IT team 
• Strong project and budget management abilities
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) 
• Excellent communication and leadership skills
• 5+ years of IT experience, including 3+ years in system administration
• Proven experience as a System Administrator or similar role, with a deep understanding of IT systems, networks, and protocols 
• Proficiency in administering Windows and Mac operating systems 
• Working knowledge Google Workspace and JAMF   
• Strong grasp of networking concepts, including TCP/IP, DNS, DHCP, and VPN 
• Familiarity with scripting languages (Python, PowerShell, Bash) for automation and task scripting 
• Excellent problem-solving skills and the ability to analyze complex technical issues 
• Strong communication skills and the ability to collaborate effectively with cross-functional teams 
• Detail-oriented mindset with a focus on documentation and process improvement 

Helpful Experience/Skills & Attributes

• IT management or leadership training
• Professional certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or similar 
• Experience with containerization and orchestration technologies (Docker, Kubernetes) 
• Knowledge of configuration management tools (Ansible, Puppet, Chef) 
• Familiarity with ITIL principles and IT service management frameworks 
• Cybersecurity awareness and experience implementing security best practices 

Personal Characteristics:

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The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment 
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Additional personal qualities include:
• Self-motivated
• Strong Communicator
• Hard-worker
• Loves solving problems
• Strong analytical thinker with a proactive and adaptable approach to problem-solving 
• Self-motivated and capable of working independently as well as collaboratively within a team 
• Strong interpersonal skills with a customer-centric attitude 
• Excellent time management and organizational abilities 
• Curiosity and a desire to stay up-to-date with the latest industry trends and technologies 

Additional Success Measures:

• Positive team contribution 
• Successfully executes operations without assistance 
• A good steward of company resources 
• 100% positive employee feedback about performance 
• Continually learning and improving on skillset