Patient Outreach Coordinator
Posted on 11/30/2023
INACTIVE
Vytalize Health

201-500 employees

AI & Machine Learning
Data & Analytics
B2B

Company Stage

Series C

Total Funding

$203M

Founded

2014

Headquarters

Hoboken, New Jersey

Growth & Insights
Headcount

6 month growth

11%

1 year growth

24%

2 year growth

271%
Locations
Commack, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • MA Certification or similar experience
  • 1 year of EMR experience required
  • Minimum 1-3 years’ experience in community health care or human service setting, community health education and/or outreach position required
  • Experience supporting patients in a Medical Office setting and in a remote environment (Preferred)
  • Ability to work productively, either independently or with other individuals
  • Highly organized with the ability to keep accurate notes and records
  • Able to effectively communicate with patients, providers, and family members to effectively support care gap resolution
  • Excellent oral and written communication skills
  • Demonstrate a positive attitude and respectful, professional customer service
  • Acknowledge patient’s rights on confidentiality issues and follow HIPAA guidelines and regulations
  • Knowledge of health care practices, insurance and common, current preventive service recommendations
  • Familiarity with medical terminology, common medical abbreviations, and chart documentation using Microsoft Office Suite 365
  • Competence in the use of computers, email, texting, and proficient with the current versions of Microsoft Office Suite, especially EXCEL and other commonly used business software
  • Must have a positive, can-do attitude and be willing to learn new skills and take on new assignments enthusiastically
Responsibilities
  • Serve as an essential link between patients and all other care providers
  • Assist with the increase of performance in quality measures
  • Responsible for outreach telephone calls to patients who are due for preventative services
  • Provide patients with appropriate references and educational information related to the recommended screening or gap we are attempting to close
  • Interact with providers, office managers and staff personnel to effectively communicate status of patient appointments and any barriers encountered. This will include telephonic interactions and in-person meetings
  • Develop outreach communication to providers and staff to help facilitate patients coming back into the office for follow-up by their provider
  • Coordinate outlook schedules / invites for meetings with providers and office staff as assigned
  • Provide up to date information to providers and their staff of any changes in payor requirements to ensure goals are met
Desired Qualifications
  • Experience supporting patients in a Medical Office setting and in a remote environment
  • Familiarity with medical terminology, common medical abbreviations, and chart documentation using Microsoft Office Suite 365