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Customer Service Representative
Posted on 12/7/2022
Pointe-Claire, QC, Canada • Guelph, ON, Canada
Experience Level
Desired Skills
Customer Service
  • College diploma or experience in a technical role, preferable mechanical pumps
  • Minimum one year experience in a similar position
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and Powerpoint and preferably prior experience with BPCS software
  • Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers
  • Bilingualism an asset
  • Participation in Xylem Watermark volunteer activities
  • Process all customer orders in the assigned area or for the assigned product line(s)
  • Answer software inquiries relating to product selection and updates
  • Answer all customer inquires for pricing and delivery information
  • Issue RMA's to customers that need to return items
  • Make warranty / repair / replace decisions or refer to appropriate person if unsure. Authorizes repair centers for warranty repair up to the value of the item. Issue credit memos as required
  • Communicate new product information to the customers
  • Communicate any pertinent customer information to the sales reps
  • Sell additional products to customers when they are on the phone
  • Perform telemarketing functions as required
  • Responsible for first attempt for "Get Paid" program resolution
  • Open and update customer master records
  • Communicate accurate customer pricing information
  • Release pick lists to shipping for on-time delivery
  • Determine best shipping method for order based on service and price
  • Perform back up duties for absent CSR's as applicable
  • Other duties as assigned
  • Participation in Xylem Watermark volunteer activities
Desired Qualifications
  • Previous general support of industrial products or applications

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Core Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential