General Manager

Summary:

Imagine you could personally change the future of the legal industry, scaling a high-growth business unit across Australia and New Zealand. As Head of Sharedo ANZ (powered by Clio), you’ll lead our expansion into the enterprise market, defining how Sharedo transforms how large law firms run their business.

This is a rare opportunity to scale a startup inside an established company. You’ll architect and execute the strategy to bring a proven product to a market where appetite for innovation is growing and enterprise law firms are hungry for scalable, process-driven solutions. You’ll build the go-to-market engine, establish a partner-led delivery model, and stand up customer success and support functions in-region.

Working in partnership with UK leadership and reporting to the Sharedo Chief Customer Officer, you are responsible for leading, managing, and continuously developing all aspects of Sharedo’s ANZ business.

What you’ll be doing:

• Lead Sharedo’s growth in the ANZ enterprise legal market via our in-region partners.

• Develop and execute a strategic vision to grow revenue and market share in the ANZ enterprise legal segment, in close alignment with Sharedo UK and vLex.

• Build and lead a multi-disciplinary customer success and partnership enablement team.

• Work with partners to develop and execute a go-to-market strategy for large law firms (300+ seats), driving awareness, adoption, and momentum.

• Stand up and scale a customer success organisation to support complex software implementations, including team structure and process design.

• Create and manage a partner ecosystem, including system integrators and implementation firms, to accelerate delivery and adoption.

• Collaborate with Sharedo UK, vLex and Clio teams on product strategy, roadmap localisation, and customer feedback loops.

What you may have:

• Proven experience as a General Manager or senior business leader, responsible for both GTM and services in enterprise SaaS.

• Enterprise software experience, with a strong track record of closing and implementing complex, multi-stakeholder deals.

• A CEO mindset—high agency, cross-functional fluency, P&L ownership, and comfort operating in ambiguity.

• Strong people leadership experience; you’ve built and led 10+ person orgs across sales, services, or CS.

• Experience building customer success and delivery functions in a complex B2B environment.

• Deep understanding of how to build and scale partner programs and customer onboarding processes.

• Ability to drive strategy but also roll up your sleeves and build.

• Background in or exposure to legal tech and understanding of law firm operations is a strong plus.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits

• Hybrid work environment

• Flexible time off policy, with an encouraged 20 days off per year.

• Superannuation

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The full salary range* for this role is $180,000 to $225,000 to $270,000 AUD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.