Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

The Technical Program Manager plays a pivotal role in steering the strategic direction and oversight of electronic data interchange (EDI) systems and API integrations within the organization. This person serves as the project lead, fostering collaboration across various functional teams to enhance business processes, improve data accuracy, onboard new clients, and strengthen communications with partners and clients.

Responsibilities

• Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
• Act as project lead and work closely with cross-functional teams to streamline business processes, improve data accuracy, onboard new clients, and enhance communication with partners and clients.
• Consults with internal teams and clients in the analysis of technical integration requirements (EDI and API).
• Organizes, analyzes, & controls the activities of the engineering and implementation teams.
• Tracks & reports development/onboarding status and communicates with teams and clients.
• Ability to produce roadmaps to connect to future vision and strategy.
• Oversee documentation processes for product changes and updates.
• Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.

Qualifications 

Minimum Qualifications  

• Minimum of 3 years client-facing technical project management experience at a software company, preferably in the ERP, EDI, CRM or eCommerce space.
• Expertise in API standards and protocols, along with practical experience in API integrations.
• Experience as an IT Project Manager - capable of leading technical teams from a strategic business standpoint.
• Ability to foster strong relationships with trading partners, vendors, and internal teams, as well as communicate effectively with various stakeholders to ensure alignment and project execution.
• Ability to work in fast-paced environments and manage multiple projects simultaneously.

Preferred Qualifications 

• Ability to foster strong relationships with trading partners, vendors, and internal teams, as well as communicate effectively with various stakeholders to ensure alignment and project execution.
• Ability to work in fast-paced environments and manage multiple projects simultaneously.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Enhanced Private Medical Insurance and a Health Cash Back Plan
• Life insurance & disability benefits
• Pension plan with 4% Company match
• Competitive time off package with 25 Days of PTO, 8 Holidays, 2 Wellness days and 1 Give Back Day
• Flexibility to choose where you work - at home, in the office, or both!
• Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member

Rithum is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.