Professional Services Lab Manager and Training Coordinator

Job Title:

Professional Services Lab Manager and Training Coordinator

About Trellix:

Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at  https://trellix.com.

Role Overview:

Responsible for overall experience and successful delivery of training and lab resources to the global Trellix Professional Services organization.

Candidates should have experience working within large dynamic organizations and have a solid understanding of the Cybersecurity industry as a whole.

About the Role:

• You will be responsible for overall experience and successful delivery of training and lab resources to the global Trellix Professional Services organization

• You will assess needs, design, and implement a training program for the Global Professional Services organization

• You will collaborate with Global Professional Services leaders to understand training needs along with program goals and objectives

• You will manage the capability, functionality, and access to Professional Services (PS) lab resources hosted in the Trellix Maryland Office and/or within various cloud services providers

• You will coordinate with Trellix’ corporate training/learning teams to maximize Professional Services use of corporate resources (e.g., Trellix Learning Center & Instructor-led training, LinkedIN Learning, Lessonly)

• You will build and maintain strong relationships with the global consultants and management base

• You will write and deliver technical documentation and briefings

• You will capture and maintain information on consultant expertise areas, skills, abilities, and education & certification levels

• You will create, manage, and maintain lab equipment configurations, software updates and licensing 

• You will identify deficiencies and notify management of any additional licensing requirements

• You will develop and execute training plans and schedules leveraging Trellix training, third-party training, and tailored knowledge transfer sessions

• You will understand, monitor, and report on certification and training requirements associated with customer engagements.  Examples include DoD 8140/8570, and other industry standard certifications that may be required for consultant engagement

• You will track and report on group and individual training compliance, professional certification maintenance, and continuing education requirements

• You will communicate available training opportunities to the global team

• You will assess effectiveness and determine the impact of training on employee skills and KPIs

• You will gather feedback from trainees after each educational session

• You will maintain updated curricula and training record databases

• You will lead train-the-trainer sessions for internal subject matter experts

• You will communicate and reserve lab resources as necessary to enable specific training needs and delivery options

• You will preemptively notify the PS Lab user base of known and planned downtime for maintenance and upgrades

About You:

• You are self-motivated and passionate about delivering educational content with a focus on cybersecurity

• You have demonstrated experience as Training Coordinator or Facilitator or similar role

• You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

• You have experience coordinating multiple training events in a corporate setting

• You have knowledge of instructional design, implementation, learning management systems and web delivery methodologies

• You have experience with the full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

• You have advanced organizational skills with the ability to handle multiple concurrent assignments

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We’re serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.