Full-Time
Technical Support 2
Posted on 10/31/2025
American Tower
5,001-10,000 employees
Leases multi-tenant wireless & broadcast towers
Compensation Overview
$31.25 - $38.46/hr
Morrisville, NC, USA
In Person
 IT & Security (2) |
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- Bachelor’s degree in electrical engineering, computer science, or equivalent work experience required.
- Minimum of 4 years technical support experience, 2 of which must have included working directly with distributed antenna systems, Wi-Fi, and Internet Protocol networks as the primary job responsibility, required.
- Basic knowledge of radio frequency performance, Internet Protocol, and network topology required.
- Proficiency in vendor management.
- Customer-centric attitude, with strong written and oral communications skills.
- Ability to present ideas clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
- Troubleshoot network alarms, diagnose root causes, repair and maintain network elements, and monitor key performance indicators within contractual service level agreements.
- Ensure network availability, provide event support at premier venues, and manage relationships with vendors, customers, and real estate owners.
- Achieve network reliability metrics and KPIs outlined in service level agreements, including mean time to repair, alarm recovery, and system availability.
- Identify and conduct root cause analyses of chronic issues with support from senior team members.
- Act as an owner for break/fix resolutions and manage troubleshooting activities with field fix agents including emergency restoration services vendors.
- Triage, troubleshoot, and resolve network issues (DAS, iCN/DRAN, Wi-Fi, private networks, etc.) including electrical power systems, fiber plants, networking equipment.
- Provide complete, accurate, and detailed logs of troubleshooting activities in the ticketing system in real time and during handovers to other team members including support vendors.
- Identify bottlenecks and escalate outage events and unresolved impairments that exceed prescribed timeframes.
- Provide end-to-end support for all issues within defined areas of responsibility.
- Integrate new assets and/or network elements into the element management system.
- Maintain system integrity between installed hardware, OEM software configuration, and compatibility with the network element management system.
- Provide high quality service to all customers including carriers, venue owners, and internal team members.
- Collaborate with internal teams to coordinate outage responses and disaster recovery efforts.
- The role will be performed between the hours of 8:00 a.m.–5:00 p.m. or 11:00 a.m.–8:00 p.m. Eastern Time, with some night and weekend requirements.
- Other duties and projects as assigned.
- Commissioning or installation experience in a related field preferred.
American Tower is a global real estate investment trust that owns, operates, and develops wireless and broadcast infrastructure. It primarily leases space on its 220,000+ multi-tenant communications towers to wireless carriers, broadcasters, and other network operators, generating revenue from long-term rent with initial terms of 5-10 years and renewals. The towers and services enable tenants to mount their equipment and connect networks; rent is based on the amount of equipment and tower location. The company differentiates itself through its large global portfolio, scale, and high barriers to entry in tower construction, giving it a diversified, stable tenant base that includes major carriers such as AT&T, T-Mobile, and Verizon. The goal is to provide secure, long-term, essential communications infrastructure and to deliver predictable cash flow for shareholders by expanding and optimizing its tower network worldwide.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Boston, Massachusetts
Founded
1995
Simplify's Take
What believers are saying
- Q1 2026 earnings beat raised full-year AFFO guidance to $10.99 per share.
- Analysts target $217.60 price, implying 21% upside from $179.28 share price.
- 35% annual data growth fuels 5G leasing demand on 220,000+ sites.
What critics are saying
- DISH Wireless defaults on collocation payments, triggering lawsuit and revenue loss.
- Weak debt coverage strains $575M notes due 2030-2035 amid high rates.
- East Charlotte rejects 50,000 sq ft data center rezoning due to opposition.
What makes American Tower unique
- American Tower leads U.S. with 41,795 towers versus Crown Castle's 39,804.
- Global portfolio spans 148,824 sites across 22 countries for multi-tenant leasing.
- Long-term 5-10 year leases with AT&T, Verizon, T-Mobile ensure recurring revenue.
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Benefits
Hybrid Work Options
Company News
No Data Center in East Charlotte. Petition to Charlotte City Council: No Data Center in East Charlotte American Tower Corporation, a multibillion dollar real estate firm, wants to build a massive 50,000 square foot data center in East Charlotte. If built, it would use massive amounts of electricity and water, raise its already high utility bills, and pollute the surrounding community. Uuccharlotte still have time to stop this project! The rezoning request, which is necessary to build the center, has not yet been approved by the city. Sign on to demand Charlotte City Council stop this data center from being built and implement protections against further data center construction.
Ranking U.S. Tower companies. This analysis is an excerpt from the Inside Towers Intelligence 2026 Vol 1 issue, available now. We're tracking the U.S. tower business several ways. One key metric is how the different tower companies rank by tower count. American Tower (NYSE: AMT) is the top tower company in the country. Its U.S. & Canada region accounted for 41,795 towers at the end of 2025. Across all its regional operations, the company reported 148,824 towers, making it the largest independent, multinational tower company in the world, according to Inside Towers Intelligence. Crown Castle (NYSE: CCI) is a close second in the domestic market with all of its reported 39,804 towers, all in the U.S. Vertical Bridge, a DigitalBridge Group (NYSE: DBRG) portfolio company, is the largest private tower company in the U.S. with over 18,000 towers. The company moved up to third place ahead of SBA Communications (NASDAQ: SBAC) which reported 17,398 towers in its U.S. domestic operations. Fifth place, Array Digital Infrastructure (NYSE: AD), now the fourth public tower company behind the Big 3, reported 4,450 towers at the end of 2025. The subsequent eight towercos all have over 1,000 sites. Of that group, Diamond Communications is the largest with over 4,000 towers followed by Harmoni Towers which reported 3,022 towers and Symphony Towers with 2,973 sites. The Inside Towers Database shows Tillman Infrastructure with 2,250 registered/constructed towers. Four companies - TowerCo, Everest Infrastructure Partners, K2 Towers and Industrial Tower West - each have tower portfolios in the 1,000-1,500 range. Industrial Tower and Wireless shows 852 towers across its operating regions around the country. Phoenix Tower International confirmed it has 831 towers in the U.S. This number is a subset of its broader international portfolio of 32,840 sites. So how do we come up with these numbers? The primary source is the Inside Towers Database, a proprietary compilation of data on all the telecom and non-telco towers in the U.S. These data are sourced from the FCC Antenna Structure Registration and Universal Licensing System databases and the FAA Digital Obstacle File database, and are updated daily. The first column is the chart shows data from Inside Towers Database for only the registered and constructed towers by tower company. We are not counting other tower status categories such as 'Granted' or 'Pending.' Moreover, we believe that there is also a sizable number, in the order of several tens of thousands, of unregistered sites. Unregistered sites typically are towers that are less than 200 feet and are not located near airports, so do not require lighting or painting. The third column shows what the tower companies are reporting themselves. Public towercos share their tower counts in quarterly reports and presentations. Private tower companies offer information on company websites, either in broad terms or in site locator maps and spreadsheets. In addition, we have created a separate portal in the Inside Towers Database for tower companies to provide their site data. It turns out that these voluntary submissions include thousands of unregistered towers. Finally, the numbers shown in the Managed, Leased and Unregistered Towers column are the difference between Reported Towers and Registered/Constructed Towers. By John Celentano, Inside Towers Business Editor
American Tower has filed a legal complaint after DISH Wireless defaulted on payment obligations under a major tower collocation agreement. The company is seeking a declaratory judgment to enforce the agreement and clarify ongoing obligations under the lease arrangement. Management stated the direct near-term financial impact from the DISH default is limited, though legal outcomes remain important to monitor. The dispute highlights concerns around tenant concentration and payment reliability for tower companies. Separately, American Tower has appointed Paul Blanchett as Chief Accounting Officer, bringing experience from large multinational companies. The company's shares currently trade at $179.28, approximately 18% below the analyst consensus target of $217.60. One highlighted risk is that debt coverage by operating cash flow remains weak.
American Tower selects ABTIO for Oracle Database licensing. Oracle Database licensing is a critical enabler for global communications providers that rely on always-on infrastructure. For this reason, American Tower Corporation has chosen ABTIO to support its Oracle Database licensing strategy for production environments. Together, they combine perpetual licenses with Oracle support and ongoing updates to protect mission-critical operations. Founded in 1995 and operating in 22 countries, American Tower Corporation is one of the largest publicly held real estate investment trusts (REITs) focused on communications infrastructure. Today, the company manages a global portfolio of more than 149,000 communications sites - over 42,000 properties in the United States and Canada and nearly 107,000 properties internationally. As a result, American Tower hosts a broad and critical ecosystem of tenants, including: * Wireless service providers * Radio and television broadcast companies * Wireless data providers * Government agencies and municipalities * Companies in multiple industries with mission-critical connectivity needs In addition to site leasing, American Tower delivers value-added services such as site acquisition, zoning and permitting, structural analysis, and construction management. These services are designed to accelerate network deployment and support the addition of new tenants and equipment. Consequently, having secure, robust, and properly licensed database platforms is essential to support core operations and scale across regions. The challenge. American Tower needed to support its production environments with an Oracle Database cloud licensing model that: * Aligns with best practices and provides clear technical and contractual frameworks * Scales with business growth and infrastructure demand * Ensures ongoing software updates and vendor support to reduce operational and security risks * Builds a solid foundation for future modernization and expansion initiatives in a highly demanding, always-on industry Therefore, the goal went beyond simply "having licenses". The company required an Oracle Database licensing strategy that could grow alongside a global communications infrastructure business. The solution. ABTIO is partnering with American Tower Corporation through a new Oracle Database cloud licensing engagement for production instances, which includes: * 2 (two) Oracle Database Standard Edition 2 - Processor Perpetual licenses for production environments * Software Update License & Support for 3 years, providing access to: * Product updates and patches * Security and performance improvements * Oracle technical support for critical issues and requests This model combines the stability of perpetual licensing with the operational peace of mind of continuous updates and vendor support. Ultimately, in an industry where infrastructure reliability and uptime are non-negotiable, a solid Oracle Database licensing strategy becomes a key enabler for business continuity and growth.
American Tower to present at UBS Global Media and Communications Conference. BOSTON-(BUSINESS WIRE)-American Tower Corporation (NYSE: AMT) today announced that it is scheduled to present at the UBS Global Media and Communications Conference on Tuesday, December 9, 2025 at 9:00 AM ET in New York, New York. A live webcast and replay of the presentation will be accessible from the Investor Relations section of American Tower's website at www.americantower.com/investor-relations. American Tower, one of the largest global REITs, is a leading independent owner, operator and developer of multitenant communications real estate with a portfolio of over 149,000 communications sites and a highly interconnected footprint of U.S. data center facilities. For more information about American Tower, please visit www.americantower.com.